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IT Service Transition Manager
Barratt Redrow
Lead end‑to‑end IT service transitions, ensuring readiness, risk, budget and stakeholder alignment.
6d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Thornton, England, United Kingdom
Office Full-Time
Company Size
25,000 Employees
Service Specialisms
Residential property development
Commercial construction
Timber frame manufacturing
Land acquisition
Customer care and after sales support
Sustainability and biodiversity partnerships
Apprenticeship and early careers programs
Multi‑brand housing offerings
Sector Specialisms
Residential
Buildings
Role
What you would be doing
service transition
itil processes
budget forecasting
risk management
partner integration
transition planning
- Work closely with Head of IT Operations to help forecast operational budgets for new services and identify any operational and resource risks.
- Ensure that service transitions are delivered on time, within budget, and meet the agreed-upon service levels.
- Develop and implement best practices for service transition and change management processes, aligning with ITIL standards.
- Collaborate with various project, business and service stakeholders to ensure smooth service transition processes, including service design, service testing, and service deployment.
- Work closely with outsourced partners and managed service providers to ensure seamless integration of their services into the overall IT operations.
- Be accountable for the end-to-end transition (including Exit criteria where applicable) of all new services into target, meeting the agreed Service Readiness Criteria of the Business, Client and multiple Stakeholders across the organisation.
- Design, implement and maintain robust transition plans taking into consideration any business activities required to integrate new services into the 'business as usual'.
- Work closely with Service Delivery Managers and Project Managers to ensure accountability that a solution is supportable and fit for purpose and from both sides deliver regular progress updates on progress.
- Identify and communicate risks to appropriate stakeholders around service readiness and validate that these are managed through the appropriate framework.
What you bring
itil v4
project management
stakeholder management
leadership
risk management
service transition
- Good project management skills. Ability to plan, organize, and direct teams in line with changing priorities
- Experience of working with and engaging at senior leadership/Exec stakeholder level
- Displays role model behaviour with demonstrated experience and ability to lead teams to common business and IT goals
- Strong analytical, organization, multitasking and prioritisation skills
- Ability to influence key stakeholders as well as wider teams and peers
- High level of communication, influencing and negotiation skills, coupled with an ability to build effective relationships at all levels with internal and external stakeholders
- Comprehensive knowledge of Service Design & Transition Management processes and standards
- Ability to use initiative, prioritise work and make recommendations for process improvements
- Displays Leadership & Authority with proven ability to lead others under pressure
- Ability to identify and raise risks and issues in a timely manner in accordance with a risk management framework
- ITIL V4 Service Management certification required and exposure to ITIL Specialist modules.
- Strong people skills - negotiation, listening, with the ability to work effectively with all levels of the organisation
- Self-motivator, ability to remain focused when working to specific targets and deadlines
- Expert knowledge of implementing, maturing and managing ITIL service transition processes in line with modern ITIL frameworks
- Competitive Bonus Scheme
- Competitive Salary
- Choice of Flexible Benefits
- 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
- Annual Medical Health Assessment
- Private Medical Cover - Single Cover
- Enhanced Family Friendly Policies
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- A major UK homebuilder, known for its residential developments and large-scale projects.
- Founded through the merger of two leading construction firms, creating a legacy of quality housing.
- Specializes in building homes across urban and suburban landscapes, from starter homes to luxury properties.
- Projects range from traditional housing developments to mixed-use urban regeneration, with a focus on sustainability.
- Has contributed significantly to UK housing supply, building thousands of homes annually.
- Notable work includes the development of new communities and transformation of neglected areas into thriving neighborhoods.
- Operates with a commitment to quality, innovation, and integrating modern technologies into construction processes.
- We are committed to quality, safety, and innovation.
- We aim to deliver the highest standards in everything we do.
- We foster a culture of collaboration, respect, and trust.
- We encourage continuous learning and development.
- We hold ourselves accountable to our customers and communities.
- We embrace change and seek innovative solutions.
- We operate with integrity and honesty in all our dealings.
2040
Net Zero Target
Aim to achieve zero carbon emissions by 2040.
- Committed to reducing carbon emissions across all operations.
- Focus on energy efficiency and sustainable building practices in every home.
- Homes built with high standards of energy performance to reduce environmental impact.
- Pledged to reduce water consumption in operations.
- Set ambitious goals to reduce construction waste and improve recycling rates.
- Invest in renewable energy solutions for construction processes.
30%
Gender Balance in Senior Roles
A significant portion of leadership positions are held by women.
- Aim for gender balance across all levels of the business.
- Implement strategies for inclusive recruitment and development.
- Track gender diversity at each stage of the hiring process.
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