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Certification Specialist 2
Seattle Housing Authority
Help clients & landlords with Housing Choice Voucher eligibility, compliance, and case management.
2d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Seattle, WA
Hybrid
Company Size
- Employees
Service Specialisms
Education and job training
Health and social services
Behavioral health
Case management
Clutter control services
Special technology training
Community gardening programs
Breathe Easy Homes
Sector Specialisms
Residential
Low-Income Public Housing
Senior Housing
Affordable Housing
Rental Assistance
Housing Choice Vouchers
Collaborative Housing
Social Services
Role
What you would be doing
payments processing
program management
record keeping
customer service
voucher management
eligibility administration
- Ensure timely and accurate payments to landlords, documenting noncompliance or suspected fraud.
- Manage assigned programs, including training for building managers and case managers.
- Maintain accurate record-keeping and documentation for all required processes.
- Provide high customer service standards by promptly returning calls, emails, and handling walk-ins.
- Evaluate and assist in maintaining Housing Choice Voucher participation, and make necessary referrals.
- Administer special programs within HUD rules and SHA’s Administrative Plan, covering peers' caseloads when needed.
- Oversee and ensure compliance and stability of Housing Choice Voucher Participants' caseloads.
- Administer and explain rules, regulations, policies, and procedures for eligibility and assistance.
- Engage in dispute resolution with landlords, neighbors, and participants, and educate participants on income documentation.
- Complete the online NeoGov application by clicking the Apply button in the upper right-hand corner of this posting.
- Participate in developing and implementing goals, work plans, and performance measures while attending required training and safety meetings.
What you bring
high school
college coursework
certification specialist
4 years
data entry
12 months
- High School diploma or equivalent, and two years of college-level coursework in social services, bookkeeping, business, or related field; or
- Annual performance review as a Certification Specialist I at SHA must indicate meeting or exceeding expectations in all review areas.
- 12 months as a Certification Specialist I at SHA; or
- Four years of related work experience in social services, data entry, government administration, or housing; or
- An additional two years of relevant work experience instead of college coursework.
- 18 months in a similar position outside SHA.
- Competitive salary
- Opportunity for part-time remote work, depending on position.
- We offer medical, dental, vision insurance, and Public Employees' Retirement (PERS), if hired into an eligible position.
- We also offer generous paid leave and holidays.
- Opportunities for additional on-the-job training
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1939
Year of Establishment
The agency was founded in 1939, beginning with the development of Yesler Terrace, a significant early project.
8,200+
Affordable Housing Units
The agency owns over 8,200 affordable housing units across Seattle, supporting diverse communities.
11,000+
Housing Choice Vouchers
Administers over 11,000 Housing Choice Vouchers, helping families access affordable housing.
1999
Moving to Work Program
Began operating as a Moving to Work (MTW) agency in 1999, pioneering innovative housing programs.
- Neighborhood-scale public housing includes apartments, townhomes, and senior-specific buildings.
- Typical projects involve the redevelopment of aging sites and construction of energy-efficient affordable housing.
- Unique initiatives include the Scattered Site program and on-site supportive services for tenants.
- Its portfolio spans public rental, vouchers, senior housing, and special portfolios across Seattle.
- Integrity: We act ethically and transparently in all our decisions and actions.
- Respect: We value diverse perspectives and treat all people with dignity and fairness.
- Collaboration: We work together to achieve common goals and build partnerships to serve our community.
- Innovation: We seek creative solutions that improve the quality of life and housing for all.
- Accountability: We take responsibility for our actions, ensuring that we are a trustworthy steward of public resources.
2050
Net Zero Energy Goal
Target to achieve Net Zero Energy across all properties through comprehensive sustainability efforts.
- Committed to energy efficiency improvements and reducing the carbon footprint of its buildings.
- Adopts sustainable building policy, including green building certifications such as LEED and Earth Advantage for new construction projects.
- Continuously works to increase the energy performance of its housing portfolio, reducing overall energy consumption by upgrading existing buildings.
- DEI strategy focuses on ensuring equitable access to housing, services, and opportunities for all communities.
- promotes a workplace that is inclusive and reflects the diversity of the population it serves.
- workforce demographics are actively monitored and aim to represent diverse populations, with a focus on gender, race, and ethnicity in hiring and promotions.
- implemented training programs and internal initiatives to foster an inclusive environment for employees and residents.
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