Field Service Technician at Sany America in Tulsa, OK | Kablio

Role

Description

diagnostics

preventative maintenance

overhauls

service reporting

technical mentoring

customer support

Use diagnostic tools, software, and technical manuals to identify and resolve equipment malfunctions efficiently.
Provide on-site customer support, fostering strong relationships to drive repeat business and loyalty.
Perform advanced preventative maintenance and inspections to ensure equipment reliability and safety.
Provide guidance and technical support to entry-level and intermediate technicians; serve as a mentor in the shop or field.
Process paperwork after completion of each job
Complete accurate and detailed service reports, timecards, and warranty documentation.
Maintain a clean, organized, and safe work environment; comply with OSHA and company safety policies.
Communicate effectively with Service Advisors and customers regarding repair needs, costs, and timelines.
Lead or assist in overhauls and major component replacements (e.g., engines, transmissions, final drives).
Participate in manufacturer training programs to maintain certifications and stay up to date with the latest service procedures.
Troubleshoot, diagnose and repair Sany and other makes of Industrial & Construction Equipment
Identify and recommend additional services, repairs, or parts (upselling) that would benefit the customer’s equipment and operations.

Requirements

diagnostic software

cdl

hydraulics

diesel

welding

problem solving

Experience using OEM diagnostic software (e.g., Cummins Insite, Yanmar, SmartAssist, Caterpillar ET, John Deere Service Advisor, Komatsu Komtrax, or SANY software).
Valid driver’s license; CDL or ability to obtain one is a plus.
Proficiency in hydraulic systems, diesel engines, electrical diagnostics, and powertrains.
Ability to train and lead less experienced technicians.
Strong problem-solving skills and ability to work independently or as part of a team.
Ability to lift up to 75 lbs and work in varying conditions (shop and field).
5+ years of experience in diagnosing and repairing construction or heavy equipment.
Welding and fabrication experience.
Excellent customer service and communication skills.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Born 2006

founding year

The company was established in 2006 in Peachtree City, Georgia, as the US arm of China’s SANY Group.

340K sq ft

manufacturing campus

The company operates a full-scale manufacturing and R&D campus spanning 340,000 square feet.

186M Revenue

annual revenue

The company generates approximately $186 million in annual revenue across North America.

110–550 tons

crane capacities

The company specializes in crawler, rough-terrain, and truck cranes with capacities ranging from 110 to 550 US tons.

Generates roughly $186 million in annual revenue, distributing cranes, excavators, concrete and port machinery across North America.
Specializes in crawler, rough‑terrain and truck cranes (110–550 US tons), hydraulic excavators (7.5–33.5 tons) and port equipment.
Typical projects include earthmoving, roadwork, heavy‑lift jobsites and port handling operations.
Stand‑out fact: its Georgia HQ doubled as the ‘Avengers HQ’ backdrop in major films, blending industrial might with Hollywood flair.
Leverages global scale (part of a $15 billion group) while localizing production to meet American market standards.

Culture + Values

Prioritize team members’ safety and the well-being of others by fostering a culture of empowerment that champions personal responsibility for a safe workplace and environment.
Proactively partner with a sense of urgency, holding each other accountable to provide quality solutions that drive long-term value for customers.
Foster a culture of empowerment, diversity, and accountability to prioritize team members’ growth and success, promoting continuous learning and ownership of development.
Always do the right thing with zero tolerance for unethical behavior. Achieve the right results the right way by demonstrating courage during challenging situations.
Exhibit high emotional intelligence by treating everyone with honesty, dignity, and sensitivity, promoting inclusion by valuing diverse cultures, perspectives, experiences, and skills.
Strive to be your best, pursue high standards, and embrace change to drive continuous improvement for collective success and societal impact.
Respect others and embrace diverse ideas and perspectives with a mindset of seeking to understand, acquiring knowledge from all sources, and proactively sharing insights.
Challenge traditional business models by fostering continuous learning, intellectual curiosity, creativity, experimentation, and thoughtful risk-taking.

Environment + Sustainability

¥520 Million Investment

Environmental Protection in 2024

Invested ¥520 million (USD 72 million) in environmental protection initiatives in 2024.

76.072 Million kWh

Photovoltaic Power Generation

Generated 76.072 million kWh through photovoltaic installations at 21 subsidiaries in 2024.

-17.9% VOC Emission

VOC Emission Density Reduction

Reduced VOC emission density to 14.47 tons per million yuan revenue in 2024, a 17.9% decrease from 2021.

0% Occupational Injuries

Employee Safety Record

Achieved 0% occupational disease injuries and a 1.78‰ injury rate among employees in 2024.

Applied photovoltaic power generation at 21 subsidiaries, generating 13.8% of total energy consumption in 2024.
Saved ¥0.32 billion (USD 44 million) in energy costs through energy-saving and consumption-reduction initiatives in 2024.
Lowered wastewater COD emissions intensity to 0.34 tons per million yuan revenue in 2024 (−84.5% vs. 2021).
89% of overseas employees are local hires; 12% of executive management are female in 2024.
By end-2023: 44.816 million kWh clean energy usage (6.55% of total energy) via solar/hydrogen initiatives.
2023 VOC emissions dropped 23% vs. base year; wastewater discharge density down 38%.
2023 energy consumption per RMB 10,000 of production value dropped 10.7%; saved ¥11.89 million (USD 1.64 million).
Operates 33 'lighthouse' factories (average labor-cost reduction of 46.3%) by 2023.
Goal: carbon neutrality via full-process decarbonization and green production chain (no net-zero date stated).

Inclusion & Diversity

89% Local Hires

Overseas Workforce Composition

89% of the company's overseas workforce consists of local hires, reflecting a commitment to integrating local talent into global operations.

12% Female Executives

Executive Management Diversity

12% of executive management positions are held by women, highlighting progress toward gender diversity in leadership roles.

¥550M Stock Plan

Employee Ownership Initiative

A ¥550 million employee stock-ownership plan was launched in 2024, benefiting 6,241 employees and fostering financial inclusion.

93% Participation

Training Engagement

93% of employees participated in 485 training sessions delivered in 2024, emphasizing continuous learning and development.

Conducted 176,441 health and safety training participants in 2024; zero occupational disease injuries.
Hosted 143 public-welfare activities (education, disaster-relief, rural revitalization) and donated ¥18.16 million (USD 2.5 million) in 2024.

Articles

Careers

Role

Description

diagnostics

preventative maintenance

overhauls

service reporting

technical mentoring

customer support

Use diagnostic tools, software, and technical manuals to identify and resolve equipment malfunctions efficiently.
Provide on-site customer support, fostering strong relationships to drive repeat business and loyalty.
Perform advanced preventative maintenance and inspections to ensure equipment reliability and safety.
Provide guidance and technical support to entry-level and intermediate technicians; serve as a mentor in the shop or field.
Process paperwork after completion of each job
Complete accurate and detailed service reports, timecards, and warranty documentation.
Maintain a clean, organized, and safe work environment; comply with OSHA and company safety policies.
Communicate effectively with Service Advisors and customers regarding repair needs, costs, and timelines.
Lead or assist in overhauls and major component replacements (e.g., engines, transmissions, final drives).
Participate in manufacturer training programs to maintain certifications and stay up to date with the latest service procedures.
Troubleshoot, diagnose and repair Sany and other makes of Industrial & Construction Equipment
Identify and recommend additional services, repairs, or parts (upselling) that would benefit the customer’s equipment and operations.

Requirements

diagnostic software

cdl

hydraulics

diesel

welding

problem solving

Experience using OEM diagnostic software (e.g., Cummins Insite, Yanmar, SmartAssist, Caterpillar ET, John Deere Service Advisor, Komatsu Komtrax, or SANY software).
Valid driver’s license; CDL or ability to obtain one is a plus.
Proficiency in hydraulic systems, diesel engines, electrical diagnostics, and powertrains.
Ability to train and lead less experienced technicians.
Strong problem-solving skills and ability to work independently or as part of a team.
Ability to lift up to 75 lbs and work in varying conditions (shop and field).
5+ years of experience in diagnosing and repairing construction or heavy equipment.
Welding and fabrication experience.
Excellent customer service and communication skills.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Born 2006

founding year

The company was established in 2006 in Peachtree City, Georgia, as the US arm of China’s SANY Group.

340K sq ft

manufacturing campus

The company operates a full-scale manufacturing and R&D campus spanning 340,000 square feet.

186M Revenue

annual revenue

The company generates approximately $186 million in annual revenue across North America.

110–550 tons

crane capacities

The company specializes in crawler, rough-terrain, and truck cranes with capacities ranging from 110 to 550 US tons.

Generates roughly $186 million in annual revenue, distributing cranes, excavators, concrete and port machinery across North America.
Specializes in crawler, rough‑terrain and truck cranes (110–550 US tons), hydraulic excavators (7.5–33.5 tons) and port equipment.
Typical projects include earthmoving, roadwork, heavy‑lift jobsites and port handling operations.
Stand‑out fact: its Georgia HQ doubled as the ‘Avengers HQ’ backdrop in major films, blending industrial might with Hollywood flair.
Leverages global scale (part of a $15 billion group) while localizing production to meet American market standards.

Culture + Values

Prioritize team members’ safety and the well-being of others by fostering a culture of empowerment that champions personal responsibility for a safe workplace and environment.
Proactively partner with a sense of urgency, holding each other accountable to provide quality solutions that drive long-term value for customers.
Foster a culture of empowerment, diversity, and accountability to prioritize team members’ growth and success, promoting continuous learning and ownership of development.
Always do the right thing with zero tolerance for unethical behavior. Achieve the right results the right way by demonstrating courage during challenging situations.
Exhibit high emotional intelligence by treating everyone with honesty, dignity, and sensitivity, promoting inclusion by valuing diverse cultures, perspectives, experiences, and skills.
Strive to be your best, pursue high standards, and embrace change to drive continuous improvement for collective success and societal impact.
Respect others and embrace diverse ideas and perspectives with a mindset of seeking to understand, acquiring knowledge from all sources, and proactively sharing insights.
Challenge traditional business models by fostering continuous learning, intellectual curiosity, creativity, experimentation, and thoughtful risk-taking.

Environment + Sustainability

¥520 Million Investment

Environmental Protection in 2024

Invested ¥520 million (USD 72 million) in environmental protection initiatives in 2024.

76.072 Million kWh

Photovoltaic Power Generation

Generated 76.072 million kWh through photovoltaic installations at 21 subsidiaries in 2024.

-17.9% VOC Emission

VOC Emission Density Reduction

Reduced VOC emission density to 14.47 tons per million yuan revenue in 2024, a 17.9% decrease from 2021.

0% Occupational Injuries

Employee Safety Record

Achieved 0% occupational disease injuries and a 1.78‰ injury rate among employees in 2024.

Applied photovoltaic power generation at 21 subsidiaries, generating 13.8% of total energy consumption in 2024.
Saved ¥0.32 billion (USD 44 million) in energy costs through energy-saving and consumption-reduction initiatives in 2024.
Lowered wastewater COD emissions intensity to 0.34 tons per million yuan revenue in 2024 (−84.5% vs. 2021).
89% of overseas employees are local hires; 12% of executive management are female in 2024.
By end-2023: 44.816 million kWh clean energy usage (6.55% of total energy) via solar/hydrogen initiatives.
2023 VOC emissions dropped 23% vs. base year; wastewater discharge density down 38%.
2023 energy consumption per RMB 10,000 of production value dropped 10.7%; saved ¥11.89 million (USD 1.64 million).
Operates 33 'lighthouse' factories (average labor-cost reduction of 46.3%) by 2023.
Goal: carbon neutrality via full-process decarbonization and green production chain (no net-zero date stated).

Inclusion & Diversity

89% Local Hires

Overseas Workforce Composition

89% of the company's overseas workforce consists of local hires, reflecting a commitment to integrating local talent into global operations.

12% Female Executives

Executive Management Diversity

12% of executive management positions are held by women, highlighting progress toward gender diversity in leadership roles.

¥550M Stock Plan

Employee Ownership Initiative

A ¥550 million employee stock-ownership plan was launched in 2024, benefiting 6,241 employees and fostering financial inclusion.

93% Participation

Training Engagement

93% of employees participated in 485 training sessions delivered in 2024, emphasizing continuous learning and development.

Conducted 176,441 health and safety training participants in 2024; zero occupational disease injuries.
Hosted 143 public-welfare activities (education, disaster-relief, rural revitalization) and donated ¥18.16 million (USD 2.5 million) in 2024.

Articles

Careers