Dispatch Operator at Ventia in Adelaide, South Australia, Australia | Kablio

Role

Description

backlog management

resource planning

kpi reporting

performance forecast

sheq compliance

root cause analysis

Manage RM backlog and contribute to monthly resource planning.
Prepare KPI reports for internal and client submission.
Investigate and forecast performance for open work orders.
Ensure compliance with Ventia SHEQ standards and promote a safety-first culture.
Analyse root causes of poor PM completion and recommend improvements.
Drive continuous improvement initiatives and attend RM tracking meetings.

Requirements

defence

housing

crm

kpis

resilience

teamwork

You’re confident handling objections, resilient during challenging calls, and quick to build rapport with customers from diverse backgrounds.
Experience within Defence or Housing contracts. (Highly regarded)
Comfortable with technology, you work well across different systems including CRMs, and consistently meet KPIs, productivity goals, and AHT targets.
Prior experience in a similar position, along with a positive attitude and team-oriented approach.
You thrive in high-volume, fast-paced environments and stay focused on continuous improvement and personal growth.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2021 Listing

Stock Market Milestone

The company was listed on both ASX and NZX in November 2021.

5Billion AUD Revenue

Annual Financial Performance

Generates over AUD 5 billion in annual revenue with strong profitability.

2020 Acquisition

Business Expansion

Acquired Broadspectrum (formerly Transfield Services) in 2020.

400 Sites Operated

Infrastructure Network

Operates over 400 sites across Australia and New Zealand.

Fused decades of engineering and service expertise into a single powerhouse.
Delivers end-to-end infrastructure services—from design and maintenance to decommissioning.
Typical projects include keeping hospitals, schools, and transport systems running, as well as building telecommunications networks and remediating contaminated land.
Specializes in defence, telecoms, transport, water and utilities, environmental works, and social infrastructure across public and private sectors.
Ensures 24/7 functionality of traffic, power, networks, and critical facilities.

Culture + Values

We put the safety and health of our people, our clients and our communities above all else.
Redefining Service Excellence through client focus, innovation and commitment to sustainability.
We seek to improve every day to deliver successful outcomes.
We simplify complexity, provide clarity and develop logical solutions.
We value strength and dependability, creativity and sustainable impact.

Environment + Sustainability

1.5 °C Limit

Paris Agreement Target

Committed to limiting global temperature rise to 1.5 °C as per the Paris Agreement and UN SDG 13.

Halve Emissions by 2030

Science Based Targets Initiative

Aims to reduce global emissions by 50% by 2030 through the Science Based Targets initiative.

Signatory to SBTi
Net-zero target aligned with SBTi and Business Ambition
Pathway to net-zero with progress in GHG and energy data
Strategy focused on environment, social, and governance

Inclusion & Diversity

Over 20 Countries

Global Representation

Western Roads Upgrade team includes representatives from over 20 countries, showcasing global diversity in the workforce.

Workforce reflects diversity in background, age, gender, skills, experience and thought.
Zero‑tolerance approach to bullying, violence, discrimination and harassment.
Sustainability Council progressing workplace gender equality and equal rewards, resources and opportunities regardless of gender.
Independent Indigenous Advisory Board and Reconciliation Action Plan supporting Aboriginal, Torres Strait Islander and Māori employment.
Cultural‑diversity activities (Harmony Week, Culture Club, food tastings) embedded year‑round.

Articles

Company

Overview

2021 Listing

Stock Market Milestone

The company was listed on both ASX and NZX in November 2021.

5Billion AUD Revenue

Annual Financial Performance

Generates over AUD 5 billion in annual revenue with strong profitability.

2020 Acquisition

Business Expansion

Acquired Broadspectrum (formerly Transfield Services) in 2020.

400 Sites Operated

Infrastructure Network

Operates over 400 sites across Australia and New Zealand.

Fused decades of engineering and service expertise into a single powerhouse.
Delivers end-to-end infrastructure services—from design and maintenance to decommissioning.
Typical projects include keeping hospitals, schools, and transport systems running, as well as building telecommunications networks and remediating contaminated land.
Specializes in defence, telecoms, transport, water and utilities, environmental works, and social infrastructure across public and private sectors.
Ensures 24/7 functionality of traffic, power, networks, and critical facilities.

Culture + Values

We put the safety and health of our people, our clients and our communities above all else.
Redefining Service Excellence through client focus, innovation and commitment to sustainability.
We seek to improve every day to deliver successful outcomes.
We simplify complexity, provide clarity and develop logical solutions.
We value strength and dependability, creativity and sustainable impact.

Environment + Sustainability

1.5 °C Limit

Paris Agreement Target

Committed to limiting global temperature rise to 1.5 °C as per the Paris Agreement and UN SDG 13.

Halve Emissions by 2030

Science Based Targets Initiative

Aims to reduce global emissions by 50% by 2030 through the Science Based Targets initiative.

Signatory to SBTi
Net-zero target aligned with SBTi and Business Ambition
Pathway to net-zero with progress in GHG and energy data
Strategy focused on environment, social, and governance

Inclusion & Diversity

Over 20 Countries

Global Representation

Western Roads Upgrade team includes representatives from over 20 countries, showcasing global diversity in the workforce.

Workforce reflects diversity in background, age, gender, skills, experience and thought.
Zero‑tolerance approach to bullying, violence, discrimination and harassment.
Sustainability Council progressing workplace gender equality and equal rewards, resources and opportunities regardless of gender.
Independent Indigenous Advisory Board and Reconciliation Action Plan supporting Aboriginal, Torres Strait Islander and Māori employment.
Cultural‑diversity activities (Harmony Week, Culture Club, food tastings) embedded year‑round.

Articles