Description
bin management
parcel handling
resident reporting
emergency response
safety checks
shift handover
We are looking for a dedicated Night Concierge. This is a dynamic role where you’ll be the first point of contact for our residents and guests, delivering outstanding service and ensuring a safe, clean, and comfortable living environment.
- Manage property bin stores, ensuring cleanliness and timely collection by contractors.
- Assist with parcels, post queries, and loaning out items (e.g., hoovers, fans, ironing boards).
- Learn and adhere to company processes, ensuring the safety and privacy of residents (GDPR training provided).
- Serve as the first point of contact for residents and guests, offering exceptional service and support.
- Complete shift handovers effectively, ensuring smooth communication with the Night Team.
- Work with the Maintenance and Customer Support teams to ensure smooth operation and resident satisfaction 24/7.
- Assist in onboarding new team members, answering questions, and sharing knowledge.
- Help maintain a safe, enjoyable property for all residents and local neighbours.
- Handle emergency situations promptly and communicate effectively with emergency services when needed.
- Provide practical, timely solutions to residents’ concerns, including coordinating maintenance issues.
- Participate in ongoing training and development, gaining expertise in IT Resident reporting systems.
- Building walks - Perform checks and inspections in communal areas, including plant rooms, lifts, rotate bins in the bin store room if required.
- Wear lone-working devices while on duty to ensure your safety.
- Actively contribute to monthly team meetings, offering feedback and ideas for improvement.
- Assist with checking flats for hygiene and cleanliness as needed, ensuring residents enjoy a safe and comfortable living environment.
Requirements
team player
safety
night shifts
customer service
lone‑working
detail‑oriented
- Team player who works closely with colleagues across teams to deliver top-quality service.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Knowledge of Health & Safety and Fire Safety procedures.
- Ideally have experience working 12 hour night shifts.
- Strong customer service skills with a proactive, solution-focused attitude.
- A willingness to wear a lone-working device during shifts and ensure your personal safety.
Benefits
Hours: 42 hours per week. Night Concierge work 4 days on 4 days off, 12 hour shifts; 8pm - 8am. Weekends bank holidays will be required on a rota basis.
Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission:“To enhance university life by delivering responsible, sustainable communities across London.”
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”
Salary: £31, 078 per annum plus benefits.
Night Concierge at Urbanest
- Life Assurance Policy – Peace of mind for you and your loved ones
- ‘Wellnest’ Wellbeing Programme – A calendar of events throughout the year to promote physical and mental wellbeing, supported by Perkbox’s Wellbeing Hub
- Free Eyecare Vouchers – Taking care of your vision
- Employee Assistance Programme – Free, confidential support when you need it
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
- Team Events & Staff Parties – Because we believe in celebrating together
- Training & Development Programme – Helping you grow your skills and career
- Perkbox Discounts – Everyday savings on the things you love
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
- Recruitment Bounty – Know someone great? Get rewarded when they join
- Long Service Awards – Recognising your dedication and loyalty
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
- Half-Price Gym Membership – Stay active with The Gym Group
- Generous Company Pension Contributions – Supporting your future, today
Training + Development
Information not given or found
