U.S. Head of Digital Experience and Technology

Description

• Lead the Polaris Roadmap, Portfolio & Reporting initiatives to ensure transparency and alignment across digital programs.
• Promote product thinking and lean & agile methodologies across the organization.
• Foster a culture of innovation, experimentation, and continuous improvement.
• Represent U.S. Technology in executive forums to shape cross-functional strategies and investment decisions.
• Act as a translator between business needs and digital solutions.
• Support the planning of business goals into actionable digital initiatives and product roadmaps.
• Oversee digital platforms, tools, and infrastructure to ensure scalability and reliability.
• Ensure clarity and shared understanding across business and digital teams.
• Define and execute the digital transformation strategy aligned with corporate objectives.
• Report progress and outcomes to executive leadership and stakeholders.
• Lead AI/ML initiatives to enhance digital products and drive operational efficiency.
• Translate strategic business goals into digital themes, opportunities, and product visions.
• Design of Digital Products
• Communicate progress, risks, and learnings to senior leadership.
• Mentor business stakeholders on digital product development principles.
• Mitigate digital risks through proactive governance and monitoring.
• Negotiate contracts and ensure delivery of high-quality services.
• Lead product managers, designers, and tech leads to ensure initiatives are feasible, valuable, and usable.
• Identify and implement emerging technologies to drive business performance and operational efficiency.
• Ensure digital initiatives are grounded in validated user needs and business impact.
• Manage relationships with digital service providers and technology partners.
• Support quarterly/annual planning cycles by shaping and prioritizing digital initiatives.
• Connection – Build meaningful connections with other DLL members
• Champion a culture of inclusion, wellbeing, and empowerment within U.S. digital teams.
• Collaborate with global teams to share best practices and contribute to global platform strategies.
• Align product roadmaps with business OKRs and strategic bets.
• Collaborate with commercial and operations teams to integrate digital solutions into core business processes.
• Define and track key performance indicators (KPIs) to measure digital transformation success.
• Ensure robust cybersecurity practices and compliance with regulatory standards.
• Champion initiatives that enhance digital partner and customer engagement and satisfaction.

Requirements

• Strong understanding of both business strategy and digital product development.
• Experience in large-scale digital transformation or product portfolio management.
• Proven experience in leading digital transformation initiatives at scale.
• DLL’s referral program applies
• Familiarity with Marty Cagan’s product leadership principles (Inspired, Transformed).
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to work across silos and influence without direct authority.

Benefits

• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Health – Manage mental, emotional and physical health
• Two working days per year volunteering for a local charity.
• Finance – Provide learning opportunities to help members achieve personal financial health

Training + Development

Interview process

Visa Sponsorship

Security clearance