Bilingual Spanish Confirmation Specialist - On-Site

Description

• Manage leads by tracking, following up, and setting appointments to achieve sales and productivity objectives
• Multitasking between engaging with customers and entering data on different platforms efficiently
• Work closely with scheduling and sales teams
• Contact customers, assess appointment eligibility, document confirmation results
• Verify, qualify, and finalize customer appointments to ensure they meet company requirements

Requirements

• Familiarity with Five9 - a plus!
• Outgoing personality, assertive and professional
• Must be tech-savvy and familiar with data entry and Microsoft Office
• High School Diploma or Equivalent
• Ability to type 30 WPM or more
• Weekend availability - a must, Sat and Sun 10am to 7pm
• Bilingual skills in both English and Spanish
• At least one (1) year experience in a quality assurance, call center role
• Active listening skills and ability to build rapport
• Attention to detail

Benefits

• Hourly base pay plus uncapped commissions
• Growth Opportunities based upon merit and performance
• Competitive 401(k) retirement savings plan, matched by Renuity
• Paid Holidays and Paid Time-Off
• Company wellness incentives
• Medical, dental, life and disability insurance plans
• Average first year income range up to $60,000 to $90,000/yr

Training + Development

Interview process

Visa Sponsorship

Security clearance