Senior IT Systems Administrator

Description

• Ensure smooth delivery and operation of IT services by monitoring system performance.
• Evaluate and respond to end-user requests for new features or functionality.
• Research and recommend new products or services.
• Implement a new automation or integration system between our services to streamline data flows, and document it for future reference.
• Identify issues with and optimise IT processes or platform integrations.
• Administer the company's SaaS platforms, as well as support remote users with day-to-day issues.
• Operational performance monitoring and analysis of internal networks
• Run training sessions for end-users on how to get the most from a given platform.
• Provide 1st/2nd/3rd line support to colleagues concerning issues with their devices, the office network infrastructure or SaaS platform integrations.
• Backup support for user onboarding/offboarding and basic training

Requirements

• The ability to motivate others and guide change
• Office WAN connectivity/ISP management
• Thorough documentation of new and existing processes and systems.
• Experience with Okta Workflows for workflow automation
• Excellent analytical skills and an informed, evidence-based approach
• Excellent communication skills, with the ability to talk and present to a range of audiences, sometimes acting as a translator between parties
• Excellent attention to detail and a methodical approach
• Scripting (e.g. Python, Bash, Powershell)
• Proficiency in Okta and Google Workspace administration
• The ability to work under pressure on multiple projects within your project timeframes
• Familiarity with MDM solutions for Windows and macOS
• A minimum of 5 years' work experience within IT Systems administration in any sector
• Expertise in MacOS and Windows device support & management - 2nd/3rd line level support essential
• Experience in Domain name and DNS management
• Problem determination and incident management of network and connectivity issues
• Atlassian suite (Jira, Confluence etc)
• Proficiency in network administration - layer 2 and 3 switching, VLANs, DNS, DHCP, firewalls, VPNs.

Benefits

• Flexible start and finish times, fully remote working or hybrid depending on preferences
• Enhanced Pension contributions: employer contributions matching 5%
• A budget for work related training of £1,000 per financial year and an allowance of 4 training days
• £200 upon joining for remote work set-up
• 25 days annual holiday entitlement + 8 Bank Holidays
• Cycle To Work scheme and Workplace Nursery benefit
• Competitive Salary and stock options package
• Access to Spill - Mental Health Support platform
• Day-to-day end-user support
• Enhanced Maternity + Paternity Pay
• Private Medical Insurance scheme through BUPA (medical history disregarded);
• A wellbeing and lifestyle benefits plan through Medicash

Training + Development

Interview process

Visa Sponsorship

Security clearance