Help Desk Technician
D.R. Horton
Provide IT support for end users, handling hardware/software issues and tickets.
7 days ago ago
Junior (1-3 years)
Full Time
Arlington, TX
Onsite
Company Size
10,000 Employees
Service Specialisms
Home Construction
Warranty Services
Mortgage Financing
Title Services
Insurance Services
Sector Specialisms
Residential
Homebuilding
Mortgage Financing
Title Services
Insurance Agency Services
Lot Development
Entry-level Homes
Luxury Homes
Role
What you would be doing
tech support
account administration
ticket tracking
vendor management
office moves
user communication
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Aid with division office and corporate moves
- Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
- Complete work order fully documenting each step of the troubleshooting process
- Work with external vendors
- Document and track the details of the issue, status and resolution, using the help desk tracking application
- Research and resolve hardware and software application issues
- Administer user accounts for several different computer systems
What you bring
comptia a+
microsoft office
active directory
high school
0-2 years
problem solving
- Experience with Windows Current Version is a plus
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
- Must be able to work in a computer data center and warehouse environment around several network and running computers
- Zero to two years related experience and/or training
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- High school diploma or general education degree (GED)
- Ability to write routine reports and correspondence
- Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
- CompTIA A+ or similar certification a plus
- Ability to work overtime
- Experience with Microsoft Office Current Version is a plus
- Microsoft Active Directory experience is a plus
- Must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form
- The employee must frequently lift and/or move up to 50 pounds
- Employee Stock Purchase Plan
- Medical, Dental and Vision
- Flex Spending Accounts
- Multiple Voluntary and Company provided Benefits
- Life & Disability Insurance
- Vacation, Sick, Personal Time and Company Holidays
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- A prominent homebuilder that has expanded to become one of the largest in the United States.
- Offers a wide range of housing options, including single-family, multi-family, and luxury residences.
- Operates nationwide, creating communities tailored to diverse customer preferences.
- Committed to providing affordable and high-quality housing solutions.
- Engages in both residential and commercial real estate development.
- Known for delivering projects on time and within budget.
- A leader in modern design and energy-efficient living solutions.
- Expanded significantly into the luxury housing market with notable projects.
- Demonstrates strong financial health and consistent growth in revenue.
- Accountability
- Diversity
- Quality
- Collaboration
- Passion
- Integrity
- Leadership
2023 Inclusion
Dow Jones Sustainability Index
Recognized for sustainability performance and added to the Dow Jones Sustainability North America Index in 2023.
Scope 1&2 Emissions
Fiscal 2022 Calculation Completed
Successfully calculated greenhouse gas emissions for Scope 1 and 2 for the fiscal year 2022.
- Began internal tracking of various ESG metrics in 2020
- Performed initial ESG risk assessment in 2021
- Commenced data collection for baseline Scope 1 & 2 greenhouse gas emissions in 2022
- Completed CDP climate questionnaire in 2023
- Board oversight of key ESG matters via Nominating and Governance Committee
- Commitment to perform Scope 3 readiness assessment and consider GHG reduction targets
- Energy-efficiency features included in homes from site selection through construction
2021
Human Capital Report Published
Published a comprehensive human capital document that includes quantitative demographics and EEO-1 data, demonstrating transparency in diversity metrics.
- Operates focus groups and specialized training on diversity & inclusion.
- Partners with AREAA, NAMMBA, NAREB and NAHREP to support women and minority mortgage bankers.
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