A leading distributor of plumbing, heating, and industrial supplies.
Assist customers at the sales counter, process orders, maintain inventory, and provide service
6 days ago ago
Junior (1-3 years)
Full Time
Marietta, GA
Onsite
Company Size
4,300 Employees
Service Specialisms
Plumbing supplies
HVAC supplies
Industrial supplies
Pool supplies
Waterworks solutions
Commercial & industrial supplies
Online ordering & e‑commerce services
Sector Specialisms
Plumbing
HVAC
Pool Supplies
Industrial
Commercial
Residential
Infrastructure
Waterworks
Role
Description
pick ticket
cash returns
inventory management
sales orders
product knowledge
customer service
Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
Attract and retain customers.
Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
Successfully complete required safety and compliance training programs as assigned.
Ensure security and control is upheld at this primary point of customer contact.
Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
Work with the PCM to establish revenue and margin targets.
Provide customers with reliable information regarding product specifications, pricing, and availability.
Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
Accurately process and fill Sales Orders generated at the sales counter.
Requirements
driver's license
hand tools
safety precautions
material handling
computer systems
customer service
Possess a proper and valid driver's license
Knowledge of products sold in the Profit Center
Demonstrate outstanding customer service, verbal communication, and generous listening skills.
Be able to learn to operate and demonstrate hand tools.
Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
Read, write, speak, and understand English.
1+ years' experience in customer service or counter sales; contractor sales preferred.
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
Be able to learn to operate warehouse material-handling equipment.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Be able to learn and operate the computer related systems used to process orders.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Since 1858
Year Founded
The company has been in operation since 1858, reflecting its long-standing history and legacy in the industry.
Grown into a nationwide distributor with hundreds of locations across the U.S.
Specializes in plumbing, heating, industrial supplies, and waterworks products, serving both residential and commercial sectors.
Supports projects ranging from residential home systems to large-scale infrastructure developments.
Committed to providing quality products and expert customer service.
Operates with a decentralized model, allowing individual locations to meet unique customer needs.
Expanded offerings to include sustainable and efficient technologies, such as water-saving solutions.
One of the few family-owned businesses in the industry, maintaining a strong reputation built on trust and reliability.
Culture + Values
We are a people-centric company that thrives on integrity, accountability, and respect.
We emphasize teamwork and collaboration to achieve common goals.
We take pride in offering opportunities for growth and professional development.
We are committed to delivering quality products and services that exceed customer expectations.
We operate with a sense of responsibility and a commitment to long-term relationships.
Environment + Sustainability
2050 Net Zero target
Environmental Commitment
Committed to achieving Net Zero emissions by a specific future date.
Committed to reducing environmental impact through sustainable practices.
Focus on reducing energy usage and minimizing waste across all operations.
Prioritize sustainable product offerings for environmentally friendly solutions.
Implemented energy-efficient technologies to reduce their carbon footprint.
Inclusion & Diversity
Committed to fostering an inclusive and diverse workplace where all employees are treated with respect and fairness.
Programs implemented to attract and retain diverse talent.