Installation Supervisor

Description

The Installation Supervisor provides leadership and direction to the Installation team, ensuring continuous order fulfillment and improving installation efficiency. This role ensures service level agreements and business needs are met while supporting field installers. The position reports to the Installation Manager.

• Work independently while supervising and motivating team members.
• Manage multiple projects, prioritize tasks, and meet deadlines.
• Preserve confidentiality and exercise sound judgment under pressure.
• Analyze data, present information to management, and anticipate future trends.
• Uphold high ethical standards and maintain a professional image.
• Supervise installers within a designated geographic area.
• Train new‑hire installers and provide ongoing instruction to the existing workforce.
• Support customer experience and ensure work complies with Charter specifications.
• Monitor order fulfillment processes, quality standards, and performance metrics.
• Accompany installers for escalated or VIP assignments as needed.
• Enforce company policies, procedures, and applicable local, state, and federal regulations.
• Achieve production targets and meet on‑time guarantee commitments.
• Ensure all personnel adhere to TQA standards established by the customer.

Requirements

The role is based in an office environment, but requires flexibility to work extended hours when needed. Employees must be prepared to adapt their schedules to meet project and production demands.

• Maintain a valid driver’s license and clean driving record.
• Demonstrate fluency in written and spoken English.
• Communicate effectively across all organizational levels.
• Proficient in MS Office (Excel, Word, PowerPoint) and capable of learning new databases.
• Familiar with internal business software such as ICOMS, Workforce, OSS, Tools, and Work Assure.
• Communicate clearly with various organizational levels and produce accurate reports.
• Possess at least 3 years of telecommunications or cable industry experience.
• Proficient in Microsoft Word, Excel, and Outlook.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance