Conduct performance evaluations of direct reports and performance discussions with team members.
Serve as an American Campus representative and liaison in all interactions.
Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience – from prospective resident to lease renewal – by overseeing all leasing, marketing, and administrative operations for property.
Manage property’s administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts.
Direct team’s marketing efforts, ensuring successful events and programs; ensure website is being regularly audited for accuracy and visual standards.
Ensure consistent and ongoing communication with University partners.
Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team.
Represent ACC as property leader at resident functions and marketing events.
Work closely with Service Manager to own property financials, including purchasing and performance to budget.
Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard. Serve as lease executor if applicable.
Exercise discretion in overseeing all resident communication, including events and notices. Responsible for rent collection and eviction processes in partnership with centralized services as needed.
Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement.
Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards.
Effectively resolve resident conflicts and disputes.
Maintain key control oversight, including key box access.
Requirements
leadership
2 years
bachelor's
communication
leasing
facility management
2 years’ of leadership experience in student or multi-family housing, or similar industry
Bachelor’s degree in business or relevant field preferred
Strong communication and collaboration skills
Demonstrated leadership skills
Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
Benefits
Benefits:DentalVision401(k) with Employer MatchingMedical & Dependent Care Flexible Spending Accounts (FSA)Life InsuranceSick LeavePaid Time OffPaid Pregnancy & Childbirth LeavePaid Paternity LeaveHealth InsuranceHealth Savings Account (HSA) with Employer MatchingShort-Term & Long-Term Disability
Medical & Dependent Care Flexible Spending Accounts (FSA)
Health Savings Account (HSA) with Employer Matching
Charity Matching Program
Health Insurance
Paid Time Off
CoreGiving Volunteer Days
401(k) with Employer Matching
Paid Paternity Leave
Perks:Preferred Membership Pricing at Local & National CompaniesCoreGiving Volunteer DaysReferral ProgramCharity Matching Program
Preferred Membership Pricing at Local & National Companies
Paid Pregnancy & Childbirth Leave
Sick Leave
Life Insurance
Short-Term & Long-Term Disability
Referral Program
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1993
Year of establishment
The company was established in 1993 and has since become a leader in the student housing sector.
Over 160,000 students
Students served
The company provides a range of housing options for students across the United States.
Over 30 states
Geographic reach
The company manages properties across over 30 states in key university markets.
25,000 beds
Accommodation capacity
The company offers a range of housing options for students, including traditional apartments and premium communities.
Creates high-quality, purpose-built student housing communities near major universities.
Focused on the development, acquisition, and management of student housing properties.
Major projects include purpose-built student apartments, townhouses, and mixed-use developments.
Partners with universities to provide on-campus housing solutions.
Known for innovative and sustainable designs with cutting-edge amenities.
Culture + Values
Customer Focused: We listen and respond to our residents, communities, and partners.
Excellence in Service: We take pride in delivering exceptional customer service and operational excellence.
Collaboration and Teamwork: We work together, leveraging diverse perspectives and skills to deliver results.
Integrity and Accountability: We act with integrity and take responsibility for our actions.
Innovation and Improvement: We continuously improve our operations and embrace new ways to deliver value.
Environment + Sustainability
2040 Net Zero Goal
Sustainability Milestone
Achieving net zero emissions by 2040, marking a significant commitment to combatting climate change.
Committed to reducing energy consumption across all properties.
Continuously improving water conservation initiatives.
Incorporating energy-efficient systems into all new developments.
Aiming for sustainable building certifications such as LEED.
Inclusion & Diversity
50% Leadership
Gender Parity
Achieved gender balance in leadership roles, with women holding equal representation to men in key decision-making positions.
Establishment of an Inclusion and Diversity Council to drive change
Commitment to creating a workplace where all employees feel valued and respected
Focus on diverse recruitment and talent development initiatives
Employee Resource Groups (ERGs) to support diverse communities within the company