Team Leader - Multifunctional GPR -Birmingham New Street- Internal Only at West Coast Partnership Development in Birmingham, England, United Kingdom | Kablio

Role

Description

safety checks

customer service

team leadership

fare compliance

hr management

Ensure Safety and Efficiency: Conduct safety/security checks, inspections, and audits to maintain a secure environment
Deliver Outstanding Customer Service: Coordinate all customer service activities, especially during disruptions, to meet company specifications and passenger charter requirements.
Lead, coach and supervise the teams activity, day to day operation and personal development
Uphold the company policies on fares structure by ensuring that ticket conditions are adhered to.
Support the Station Manager: Manage day-to-day human resource issues, contractors, and premises, ensuring all work is carried out to specified standards.

Requirements

avanti west

current employees

internal only

This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.**

Benefits

Privilege Travel card (75% off other train operators fares for leisure travel)
30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
10 free journeys on other First Group Train Operators
Free travel on Avanti West Coast for you/spouse/partner/dependents
Final salary pension

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$15M Revenue

Annual Financial Performance

Generated an annual revenue of $15 million as of March 2025.

2029 Integration

HS2 Readiness

Planning for HS2 integration to begin from 2029.

OBE Award

Industry Recognition

Leadership earned the OBE award for contributions to the rail industry.

Operates as the shadow operator alongside Avanti West Coast on the West Coast Main Line.
Designs, develops, and mobilizes high-speed rail service operations and associated conventional network.
Works directly with HS2 Ltd and the UK Department for Transport on rail infrastructure projects.
Head office situated at 338 Euston Road, London – central to its rail network focus.

Culture + Values

No explicit official culture or values listed on public site or LinkedIn.

Environment + Sustainability

2050 Target

Net Zero Ambition

The company aims to achieve net zero across its entire supply chain, including Scope 3 emissions.

Committed to measuring and reducing carbon emissions across Scope 1, 2 and 3.
Partnered with Arete Zero Carbon since 2023 to develop carbon reduction plan.
Established a monthly sustainability committee to track progress.
Working on building a carbon baseline and implementing waste, air quality, noise & vibration management plans.

Inclusion & Diversity

No detailed DEI strategy or gender-related statistics found publicly
LinkedIn description states value in workforce diversity but no measurable targets or outcomes provided

Articles

Projects

Careers