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Janitorial Account Manager

Cushman & Wakefield

A global commercial real‑estate firm delivering services from leasing to asset and facilities management.

Manage janitorial accounts, supervise staff, oversee budgets, quality, and client relations.

1d ago

$89,250 - $105,000

Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

San Jose, CA

Onsite

Company Size

52,000 Employees

Service Specialisms

Advisory & Transaction Services

Capital Markets

Corporate Solutions

Facilities Management

Global Occupier Services

Investment Management

Project & Development Services

Valuation & Advisory

Sector Specialisms

Industrial

Logistics

Public Sector

Rail

Healthcare

Hospitality

Office

Investor

Role

What you would be doing

work order

quality assurance

inventory management

safety training

kronos payroll

customer communication

Ensure that all work performed under his/her supervision is done in a timely and cost-effective manner according to the applicable codes.
Coordinates and controls special projects work on weekdays and weekends per the Periodic Schedule.
Participates in ongoing management/technical skill development training programs.
Conducts safety training orientation of employees.
Resolves on-site service delivery problems.
Administration of the Work Order System client requests to ensure the work tickets have been distributed/performed/completed and closed on time as per the client request.
Establish and maintain effective lines of communication with the customer and facility personnel regarding work schedules and distribution and coordination of materials in these facilities.
Conducts quality assurance checks and manages materials inventory as well as general use of equipment.
Ensure that all facilities under his/her responsibility are safe and comply with all federal, state and local laws.
Create work orders in WOM system for any above standard service requested and coordinated/approved with the customer.
Conducts orientation of employees, develops employees' skills/abilities and performs annual employee evaluations.
Directs and develops subordinates to produce professional results and workmanship of an efficient Facility Management organization.
Establish and implement policies and procedures for facilities operations, including events set up programs, janitorial program, equipment replacement, quality assurance, and safety.
Measures performance of accounts against assigned budgets and quality standards to ensure appropriate and timely preparation. Work with established constraints and facility conditions and report on variances when applicable.
Submit janitorial supply orders for each account on the Procurement system.
Maintains/monitors work schedules of all personnel for two shifts, including the preparation and submission of weekly payroll in Kronos system.
Interface with customer management personnel to ascertain that their needs and requirements as related to the facility management contract are being satisfied.
Manages the overall activities of a project(s) and supervises the supervisors.
Ensure that environmental procedures and issues are being implemented through the direction of the customer’s environmental specialist representative.
Develop, implement, administer, and modify programs to maintain all physical assets and equipment, warehousing, and operations.
Organize and develop short and long-term goals and objectives.

What you bring

bilingual

management

cleaning