IT Service Management Process Architect at Sse Plc in Portsmouth, England, United Kingdom | GBP51,000-75,100 | Kablio

Role

Description

architecture governance

process architecture

capability design

supplier integration

dashboard integration

process integration

Governance of Service Management Architectures: Play a key role in assessing requests for change to Service Management processes and products in line with current and target-state architecture(s). Work with stakeholders to co-ordinate new / changes to Service Management architectural designs / solutions / processes to ensure interoperability and that benefits / impact(s) are assessed for presentation and approval via Service Management Design Authority.
Creation of IT Service Management Process Architectures: Lead the facilitation required to define, design and develop the IT Service Management process and capability architectures, ensuring that processes work seamlessly together to enhance end-to-end digital experience. Work collaboratively to define the target state architecture and required capability model in line with strategic requirements, creating architectural roadmaps suitable for phased implementation. Provide guidance and support in low-level process design detail as required, advocating Service Management best practice, and encouraging innovation.
Supplier Interface Models: Work cross functionally to describe the ways in which Delivery Verticals (‘Towers’) interface with the overall end-to-end value chain; creating patterns to illustrate the various models, including the key points of process interaction. Work collaboratively to support the design of standards, patterns and processes that integrate Services and Suppliers into the wider Service Management eco-system; working to ensure that these integration patterns work towards enabling a ‘single pane of glass’ (i.e. single, unified dashboard) that can be used to both enhance collaboration, performance and the overall ‘digital experience’.
Process Integration: Illustrate how process(es) and capabilities work together across the across the value chain; incorporating control points, governance forums, and key areas of measurement into the architectural model(s). Work to articulate how the connection and interaction between processes support and enable end-to-end delivery and management of services, with a focus on how key business outcomes are achieved.

Requirements

itil

siam

servicenow

csdm

issue resolution

stakeholder presentation

Deep understanding of Service Management Processes & Frameworks (e.g. ITIL), with an understanding of Service Integration and Management (SIAM) principles
Ability to effectively manage challenge / issue resolution with a positive and flexible attitude
Ability to understand the long-term ("big picture") business strategy and goals, along with short-term perspectives of situations
Knowledge of Service Management Tooling (e.g. ServiceNow) and an awareness of Service Management Data Models and Taxonomy (e.g. CSDM, TBM)
Ability to present complex information in a simplified way for presentation with various stakeholders

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

criminality check and credit check required before starting work.

Company

Overview

SSE is a pioneering force in the energy sector, committed to delivering sustainable energy solutions.
Founded with a vision to revolutionize the energy landscape, SSE has grown into a major player in both energy generation and infrastructure development.
With a focus on wind, solar, and other renewable energy sources, SSE has consistently led the way in sustainable energy production.
The company is known for undertaking large-scale projects, including renewable energy plants and energy transmission networks.
SSE also plays a significant role in infrastructure development, working across multiple sectors including utilities, transport, and commercial sectors.
A standout achievement for SSE was the completion of one of the largest offshore wind farms in Europe.
The company’s dedication to reducing carbon emissions and contributing to the global shift toward clean energy is evident in its portfolio of green projects.
SSE’s expansion into international markets has further solidified its position as a leader in the renewable energy space.

Culture + Values

We value integrity, responsibility, and a focus on delivering results.
We work together with a sense of urgency, accountability, and transparency.
We take pride in being responsible stewards of our customers' needs and resources.
We have a culture of continuous improvement and value the feedback from all stakeholders.
We encourage innovation and challenge conventional thinking to drive progress.
Safety is our top priority and integral to everything we do.

Environment + Sustainability

Net Zero 2050

Carbon Neutrality Target

Commitment to achieving net zero emissions by the year 2050.

60% Reduction by 2030

Carbon Intensity Goal

Aims to reduce carbon intensity by 60% from 2020 levels by 2030.

£2Billion Invested

Green Energy Investment

Over £2 billion has been invested in green energy solutions.

Plans to significantly increase renewable energy capacity, focusing on offshore wind and low-carbon technologies.
Targets becoming a leader in the transition to a low-carbon economy, focusing on reducing environmental impact across its operations.

Inclusion & Diversity

40% Target

Female Leadership Representation

Committed to achieving 40% female representation in senior leadership roles by 2030.

Female Apprentices

Apprenticeship Programs

Initiatives to increase female representation through targeted apprenticeship programs in energy sectors.

The company actively promotes equal opportunities and diverse talent across all its business functions.
The company tracks and reports on gender balance across all levels, with a focus on increasing female representation in engineering and technical roles.

Articles

Our businesses

Energy solutions

SSE plc Wikipedia

SSE Renewables Wikipedia

Role

Description

architecture governance

process architecture

capability design

supplier integration

dashboard integration

process integration

Governance of Service Management Architectures: Play a key role in assessing requests for change to Service Management processes and products in line with current and target-state architecture(s). Work with stakeholders to co-ordinate new / changes to Service Management architectural designs / solutions / processes to ensure interoperability and that benefits / impact(s) are assessed for presentation and approval via Service Management Design Authority.
Creation of IT Service Management Process Architectures: Lead the facilitation required to define, design and develop the IT Service Management process and capability architectures, ensuring that processes work seamlessly together to enhance end-to-end digital experience. Work collaboratively to define the target state architecture and required capability model in line with strategic requirements, creating architectural roadmaps suitable for phased implementation. Provide guidance and support in low-level process design detail as required, advocating Service Management best practice, and encouraging innovation.
Supplier Interface Models: Work cross functionally to describe the ways in which Delivery Verticals (‘Towers’) interface with the overall end-to-end value chain; creating patterns to illustrate the various models, including the key points of process interaction. Work collaboratively to support the design of standards, patterns and processes that integrate Services and Suppliers into the wider Service Management eco-system; working to ensure that these integration patterns work towards enabling a ‘single pane of glass’ (i.e. single, unified dashboard) that can be used to both enhance collaboration, performance and the overall ‘digital experience’.
Process Integration: Illustrate how process(es) and capabilities work together across the across the value chain; incorporating control points, governance forums, and key areas of measurement into the architectural model(s). Work to articulate how the connection and interaction between processes support and enable end-to-end delivery and management of services, with a focus on how key business outcomes are achieved.

Requirements

itil

siam

servicenow

csdm

issue resolution

stakeholder presentation

Deep understanding of Service Management Processes & Frameworks (e.g. ITIL), with an understanding of Service Integration and Management (SIAM) principles
Ability to effectively manage challenge / issue resolution with a positive and flexible attitude
Ability to understand the long-term ("big picture") business strategy and goals, along with short-term perspectives of situations
Knowledge of Service Management Tooling (e.g. ServiceNow) and an awareness of Service Management Data Models and Taxonomy (e.g. CSDM, TBM)
Ability to present complex information in a simplified way for presentation with various stakeholders

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

criminality check and credit check required before starting work.

Company

Overview

SSE is a pioneering force in the energy sector, committed to delivering sustainable energy solutions.
Founded with a vision to revolutionize the energy landscape, SSE has grown into a major player in both energy generation and infrastructure development.
With a focus on wind, solar, and other renewable energy sources, SSE has consistently led the way in sustainable energy production.
The company is known for undertaking large-scale projects, including renewable energy plants and energy transmission networks.
SSE also plays a significant role in infrastructure development, working across multiple sectors including utilities, transport, and commercial sectors.
A standout achievement for SSE was the completion of one of the largest offshore wind farms in Europe.
The company’s dedication to reducing carbon emissions and contributing to the global shift toward clean energy is evident in its portfolio of green projects.
SSE’s expansion into international markets has further solidified its position as a leader in the renewable energy space.

Culture + Values

We value integrity, responsibility, and a focus on delivering results.
We work together with a sense of urgency, accountability, and transparency.
We take pride in being responsible stewards of our customers' needs and resources.
We have a culture of continuous improvement and value the feedback from all stakeholders.
We encourage innovation and challenge conventional thinking to drive progress.
Safety is our top priority and integral to everything we do.

Environment + Sustainability

Net Zero 2050

Carbon Neutrality Target

Commitment to achieving net zero emissions by the year 2050.

60% Reduction by 2030

Carbon Intensity Goal

Aims to reduce carbon intensity by 60% from 2020 levels by 2030.

£2Billion Invested

Green Energy Investment

Over £2 billion has been invested in green energy solutions.

Plans to significantly increase renewable energy capacity, focusing on offshore wind and low-carbon technologies.
Targets becoming a leader in the transition to a low-carbon economy, focusing on reducing environmental impact across its operations.

Inclusion & Diversity

40% Target

Female Leadership Representation

Committed to achieving 40% female representation in senior leadership roles by 2030.

Female Apprentices

Apprenticeship Programs

Initiatives to increase female representation through targeted apprenticeship programs in energy sectors.

The company actively promotes equal opportunities and diverse talent across all its business functions.
The company tracks and reports on gender balance across all levels, with a focus on increasing female representation in engineering and technical roles.

Articles

Our businesses

Energy solutions

SSE plc Wikipedia

SSE Renewables Wikipedia