Provides housing and support services to vulnerable people, including social care and development.
Support vulnerable customers, manage risk plans, and deliver care services.
14 days ago ago
£19,500 - £23,809
Entry-level
Apprenticeship
Camden, England, United Kingdom
Onsite
Company Size
2,000 Employees
Service Specialisms
Supported housing
Retirement housing
Extra care housing
Substance misuse and rehabilitation
Young people and families support
Veterans services
Community services
Floating support services
Sector Specialisms
Business Services
Consumer Brands
Education & Training
Franchisors
Healthcare
Software & IT
Specialty Manufacturing & Distribution
Role
Description
support plans
digital records
lone worker
risk reviews
referral process
budgeting plans
Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other supportproviders), where appropriate.
Empowering customers to move towards self-management of their medication by following the medicationprocedure.
Assisting customers with day-to-day support and tenancy-related matters.
Develop and maintain local partnerships to provide a holistic range of support for customers.
Record and update clear, factual, accurate, strengths based customer information on the local orappropriate digital platform.
Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcareprofessionals.
You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
Organising and carrying out regular planned reviews of support and risk plans, or following anincident/significant change in a customer’s circumstances.
From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
Facilitate the referral process into the service and assess potential new customers.
Leading on support initiatives including Group Work.
Signposting customers to appropriate external support services, including interventions such as food banksand other community resources.
Supporting customers to be financially independent through budgeting plans and maximising income.
Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
Use the Lone Worker system as and when necessary.
Clean and prepare rooms as appropriate.
Identifying and promoting opportunities for employment, education and training and supporting customersto remove barriers to accessing these opportunities.
Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting onany significant risk, and escalating appropriately.
Supporting customers to be ‘tenancy ready’ to enable successful move on.
Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
Participate in team meetings, attend regular supervisions and reflecting practice sessions.
Carry out day-to-day administration and operational duties
Engaging customers to meet agreed outcomes and develop life skills.
Requirements
benefits
trauma-informed
incident resolution
it skills
planning
risk management
Knowledge of current benefit systems.
You will be required to travel to different properties within the defined area as and when required.
Knowledge of Psychological or Trauma Informed approaches to support.
Previous experience in positively resolving incidents.
Demonstrate initiative and confidence to make and act on decisions.
Competent administrative and IT skills (to be able to produce reports and other communications).
Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results.
Experience of working in a care and support environment
Experience of delivering structured support and risk management.
Benefits
Competitive pay & generous pension
Investment in your learning, personal development and technology
Deliver your role in line with Riverside company values – “Our Riverside Way”.
28 days holidays plus bank holidays
Flexible working options available
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
Specializes in social care, working to improve the lives of vulnerable people through tailored services.
Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
Offers a range of services like homelessness prevention, mental health support, and youth services.
Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
Culture + Values
We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
We believe in collaboration, working together to achieve our vision and deliver the best possible service.
We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
We are passionate about making a difference and delivering quality services to our communities.
Environment + Sustainability
2050
Net Zero Carbon Emissions Target
The company is committed to achieving Net Zero carbon emissions by the year 2050.
Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
Already reduced carbon emissions for residents.
Inclusion & Diversity
X% Women in Leadership
Women in Senior Roles
The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.
Committed to fostering an inclusive culture where everyone feels they belong.
Set measurable targets to increase the representation of women in leadership roles.
Strive to ensure a diverse workforce through recruitment practices and employee development programs.
Track and report on gender pay gap and aim to reduce it over time through focused strategies.