Apprentice Support Officer

Description

• Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other supportproviders), where appropriate.
• Empowering customers to move towards self-management of their medication by following the medicationprocedure.
• Assisting customers with day-to-day support and tenancy-related matters.
• Develop and maintain local partnerships to provide a holistic range of support for customers.
• Record and update clear, factual, accurate, strengths based customer information on the local orappropriate digital platform.
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcareprofessionals.
• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
• Organising and carrying out regular planned reviews of support and risk plans, or following anincident/significant change in a customer’s circumstances.
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
• Facilitate the referral process into the service and assess potential new customers.
• Leading on support initiatives including Group Work.
• Signposting customers to appropriate external support services, including interventions such as food banksand other community resources.
• Supporting customers to be financially independent through budgeting plans and maximising income.
• Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
• Use the Lone Worker system as and when necessary.
• Clean and prepare rooms as appropriate.
• Identifying and promoting opportunities for employment, education and training and supporting customersto remove barriers to accessing these opportunities.
• Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
• Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
• Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting onany significant risk, and escalating appropriately.
• Supporting customers to be ‘tenancy ready’ to enable successful move on.
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
• Participate in team meetings, attend regular supervisions and reflecting practice sessions.
• Carry out day-to-day administration and operational duties
• Engaging customers to meet agreed outcomes and develop life skills.

Requirements

• Knowledge of current benefit systems.
• You will be required to travel to different properties within the defined area as and when required.
• Knowledge of Psychological or Trauma Informed approaches to support.
• Previous experience in positively resolving incidents.
• Demonstrate initiative and confidence to make and act on decisions.
• Competent administrative and IT skills (to be able to produce reports and other communications).
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results.
• Experience of working in a care and support environment
• Experience of delivering structured support and risk management.

Benefits

• Competitive pay & generous pension
• Investment in your learning, personal development and technology
• Deliver your role in line with Riverside company values – “Our Riverside Way”.
• 28 days holidays plus bank holidays
• Flexible working options available

Training + Development

Interview process

Visa Sponsorship

Security clearance