Maintenance Manager

Description

The Maintenance Manager is the facilities leader who provides the technical know-how behind each apartment community and provides guidance and training to the maintenance team. From HVAC to plumbing to a fresh coat of paint, the Maintenance Manager has a hand in every apartment and every resident's satisfaction. As a Maintenance Manager, you will be walking the community with your team, implementing scheduled maintenance, responding to service requests, managing vendors, and communicating and building rapport with residents. You will be an expert on your community, working along with and directing a team of maintenance professionals to ensure the community is in excellent condition.

The Maintenance Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community maintenance operations.

• Supervise, train, and mentor the maintenance team
• Communicate assignments to the maintenance team and monitor the workload to ensure completion
• Review, prioritize, and complete service requests, including appliances, plumbing, HVAC, electrical, etc.
• Provide exceptional customer service to our residents
• Inspect units and manage the apartment make-ready process
• Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, and other tasks as needed
• Direct, schedule, and perform maintenance activities
• Ensure proper documentation of service requests, preventative maintenance, and make-ready status in property management software
• Rotating on-call responsibility for after-hours emergencies

Requirements

• Supervisory experience
• Proven track record of success in a performance-driven environment.
• Availability to work a flexible schedule, including weekends
• Demonstrated Computer Proficiency and knowledge of Microsoft Office Suite and property management software
• 3 years of Multi-Family Property Management experience

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance