Technical Sales Engineer

The Solution Architect will join the Commercial Sales team, specializing in customer contact center technology. The ideal candidate will have a strong background within the contact center technology industry, excellent written communication skills, and a talent for articulating complex solutions that enhance customer interactions through innovative technologies. This position is responsible for evaluating requirements, analyzing client needs, identifying appropriate services and solutions, and preparing tailored responses to various client solicitations. The Solution Architect will work under the leadership of the Senior Solution Manager within the broader Commercial department and will play a key role in helping the team meet and exceed sales goals by ensuring the technical accuracy and relevance of proposed solutions, particularly within tolling and customer service environments.

• Product Demonstrations: Conducts demos, presentations, and proof-of-concept sessions to showcase product capabilities, making complex technical information accessible to non-technical customers.
• Collaborate with Commercial and Marketing teams to understand customer requirements, enhancing sales support strategies.
• Perform the analysis, review, and design of system features.
• Feedback Loop: Communicates customer feedback to product and engineering teams to influence future development.
• Pre-Sales Support: Collaborates with sales teams to understand customer needs. Crafts and presents tailored technical solutions.
• Create workflow charts, process diagrams, test cases/plans, and business requirements as needed.
• Support Business, Functional, Operational, and Technical solution evaluations.
• Serves as part of the technical support team within the Commercial department to ensure seamless integration of technical expertise into the sales process.
• Solution contact center solutions, integrations and service offerings to meet customers' technical requirements and evolving market needs.
• Prepare, and maintain project proposal documentation responses.
• Customer Engagement: Builds relationships with clients, helping them understand how the product fits into their operations or solves specific problems.
• Client Proposal Requirements evaluation, analysis, and technical proposal writing to ensure compliant and timely response preparation.
• Technical Expertise: Serves as a subject matter expert, answering detailed technical questions and addressing concerns during the sales process.
• Collaborate with cross-functional teams to implement and integrate new technologies and systems.
• Document necessary collected information referring to the proposal requirements and company business practices
• Analyze and evaluate contact center technologies to identify areas for improvement and optimization.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.

• Ambitious and motivated with leadership skills but a collaborative personality.
• High level of integrity and reliability.
• An Undergraduate degree in any field, major field of study in Technology or Computer Science is a plus.
• Ability to work independently and work effectively within a team environment.
• Ability to demonstrate commitment to quality and client satisfaction.
• Strong knowledge of contact center technologies such as IVR, ACD, CRM, and workforce management systems.
• Excellent analytical skills, logical and structured thinking, and creativity in problem-solving.
• Superior personal and interpersonal attributes (e.g., results-oriented, and performance-oriented work style, creativity, entrepreneurial qualities, personal maturity).
• U.S.-based experience working with the end client environment preferably in banking, finance, or transportation/ mobility domain.
• 3-5 years of experience in a solution architecture or similar role, within a contact center environment.
• Curiosity, adaptability, and the willingness to learn new processes and methodologies.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, end users, and subject matter experts.