Senior Engineer, Expert Support
Landis+Gyr
In‑depth technical support for escalated product issues, driving resolution & documentation.
23 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Noida, Uttar Pradesh, India
Office Full-Time
Company Size
6,900 Employees
Service Specialisms
Business Consulting
Systems Integration
Managed Services
Smart Grid Services
Metering as a Service
Project Management
System Design
Deployment Management
Sector Specialisms
Energy
Renewables
Energy Storage
Smart Grid
Infrastructure
Utilities
Consumer Energy Management
Grid Edge Intelligence
Role
What you would be doing
troubleshooting
emergency fixes
root cause
system releases
project lead
on-call support
- Proactively follow through on customer issues to ensure customers concerns are
- Lead projects that will increase productivity or customer service
- Provide end-to-end troubleshooting for the deployed products & solutions
- Work with the other business units within the Company to enhance its product line
- Act as a liaison to the other business units within the Company
- Implement emergency fixes for critical issues
- Provide root cause analysis and recommend solutions for advanced support issues
- Provide on call support for 12 hours (0600 to 1800 hrs IST) on rotational basis
- Install system releases
What you bring
multitasking
communication
relationship-building
teamwork
engineering degree
adaptability
- Proven ability to multi-task.
- Excellent communication skills (both verbal and written).
- Ability to build strong relationships across departments.
- Adaptive and collaborative team approach.
- Strong interpersonal and communication skills.
- Ability to work independently or with a team.
- Masters/Bachelor's Degree in Engineering or equivalent.
- Comprehensive employee development programs, including mentorship and training opportunities
- Competitive compensation and region-specific benefits
- Don’t have any night shifts
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$2.0B in FY 2023 Sales
Revenue Achievement
The company achieved significant financial success, reflecting its growth and market presence.
9 million tons CO₂ avoided
Carbon Savings
The company contributed to environmental sustainability through smart metering solutions.
125M devices installed
Global Deployments
This figure highlights the widespread adoption and impact of the company's technology worldwide.
2020 Google Cloud AI
Tech Partnership
A pioneering collaboration that advanced the company's innovation in smart grid solutions.
- Founded in 1896 in Switzerland, it began manufacturing electricity meters and steadily expanded overseas by the 1920s.
- By the 1980s it introduced digital meters, and through early 2000s acquisitions (Enermet, Hunt, Cellnet) became a global AMI leader.
- After ownership by Toshiba and a 2017 IPO on the SIX Swiss Exchange, it now operates in over 30 countries.
- Typical projects include deploying advanced metering infrastructure, grid‑edge intelligence, EV charging, water and street‑lighting networks.
- They partner on grid modernization with utilities (electric, gas, water), offering smart meters, data analytics, and asset management platforms.
- Customer Intimacy – We are a trusted partner and deliver on our commitments
- Uncompromising Performance – We strive to deliver high quality on time, every time
- Innovative Technology – We passionately innovate true differentiators for our customers
- Entrepreneurial Spirit – We empower teams to drive results with a can‑do attitude
- Sustainable Impact – We manage energy better for a more sustainable world
Net zero by 2050
Carbon Neutrality Target
Aim to achieve carbon neutrality by 2030 and net-zero emissions across all scopes by 2050.
42% reduction
Science-Based Emissions Target
Committed to reducing Scope 1 and 2 emissions by 42% by 2030, aligned with science-based targets.
96% renewable power
Renewable Electricity Usage
Dedication to using 96% renewable electricity in FY 2024 to minimize environmental impact.
EcoVadis Platinum
Top Sustainability Ranking
Received the EcoVadis Platinum Medal, placing in the top 1% of companies globally.
- Achieved 67% reduction in Scope 1 and 2 emissions since baseline year
- Avoided 9.0 million tons of CO₂ through installed smart meters in FY 2024
- Reduced Scope 1 and 2 emissions intensity to 0.19 kg CO₂ per USD 100 revenue (from 0.30 kg in FY 2023)
- Cut Scope 3 emissions intensity by 12% per USD 100 revenue in FY 2024
- Decreased waste generated by 19% in FY 2024
- Reduced lost-time incidents by 33% in FY 2024
- Performed 257 supplier risk assessments and 52 ESG audits in FY 2024
38%
Female Representation
This reflects the proportion of women at the highest levels of leadership within the organization, demonstrating a commitment to gender diversity.
38%
Female Leadership
This highlights the percentage of women in Group leadership positions, indicating progress toward gender equality in executive roles.
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