Repairs Officer
Gloucester City Homes
Coordinate and schedule repairs, ensuring efficient tech dispatch and resident service.
9 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Contractor
Gloucester, England, United Kingdom
Field
Company Size
200 Employees
Service Specialisms
Property Development
Housing Management
Repairs and Maintenance
Building Services
Tenant Support
Project Management
Community Engagement
Sustainability Services
Sector Specialisms
Residential
Repairs
Maintenance
Regeneration
Risk
Governance
Assurance
Customer Centric
Role
What you would be doing
scheduling
dispatch
reporting
resource tracking
crm updates
customer service
- Monitor job progress and proactively adjust schedules to accommodate emergencies or delays
- Schedule and dispatch repair technicians based on availability, location, and skill set
- Support performance reporting and rota planning to optimize team efficiency
- Track resource usage and ensure materials are allocated effectively
- Ensure accurate system updates across CRM and Total Mobile platforms
- Provide exceptional customer service by managing appointments, keeping residents informed, and resolving scheduling conflicts
What you bring
word
excel
scheduling
crm
proactive
maintenance
- StrongIT literacy, particularly withWord, Excel, and scheduling systems
- A proactive mindset with attention to detail
- Experience inrepairs, maintenance, or social housing environments
- Ability to work under pressure and adapt to changing priorities
- Experience using scheduling or CRM systems (Total Mobile experience is a plus)
- Competitive salary and pension
- Generous holiday allowance
- Learning and development opportunities
- A friendly and inclusive working culture
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a mission to deliver high-quality, affordable housing within the Gloucester region.
- Focuses on both the development of new homes and the maintenance of existing properties.
- Works closely with local authorities and communities to address housing needs and challenges.
- Has a broad portfolio of housing types, from single-family homes to apartment complexes.
- Committed to ensuring safe, sustainable, and well-maintained homes for its residents.
- Engages in both public and private sector collaborations to provide housing solutions.
- Invests in modernizing homes and neighborhoods to enhance living conditions and community cohesion.
- Pride
- Quality
- Integrity
- Innovation
- Providing a safe, decent home for everyone
- Delivering services that meet our tenant's needs and expectations
- Building homes and communities where people can thrive
£130M Package
Energy Efficiency Funding
Part of a larger £130 million funding package allocated to energy-efficiency improvements.
£60M Investment
New Home Construction
Investment towards building almost 400 new homes, including 150 through estate regeneration.
£5M Programme
Energy Efficiency Improve...
Programme to improve energy efficiency of 299 homes, building on prior efforts.
10% Reduction
Heating Costs & Emissions
Trial of Switchee smart thermostats yielded a 10% reduction in heating costs and carbon emissions.
- Target for all existing homes to reach at least EPC C by 2030
- New homes to be fossil‑fuel‑free and EPC A‑rated supporting net‑zero goals
- Trials of super‑insulated, airtight new builds using Passivhaus principles, air‑source heat pumps and EV charging infrastructure
- No public disclosure of a dedicated DEI strategy or outcomes found
- Board, Committees and Leadership Group gender or diversity statistics not published
- No gender‑related workforce data or inclusion metrics publicly available
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