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Division Manager of Customer Care
Pultegroup
Oversee division's customer care, manage warranty issues, lead team, ensure quality.
7d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Greater Cleveland
Field
Company Size
12,000 Employees
Service Specialisms
Construction services
Property Development
Design
Project Management
Engineering
Architecture
Sector Specialisms
Residential
Homebuilding
Land Development
Financial Services
First-time Buyers Housing
Move-up Housing
Active-adult Housing
Senior Living Communities
Role
What you would be doing
quality control
team management
training programs
warranty oversight
customer metrics
defect review
- Creates and implements quality control programs.
- Manages the Customer Care team, coordinating and scheduling the efforts of trade contractor companies to address warranty repairs.
- Develops training, mentoring, evaluation and incentive programs for Customer Care team.
- Lead and develop initiatives to retain and develop talent.
- Supervises Customer Care Department
- Customer advocate for the division; responsible for ensuring other departments are providing the customer experience expected.
- Oversees the management of escalated and large warranty issues for closed homes, including insurance/litigation.
- Responsible for division customer care metrics.
- Responsible for recruiting, interviewing and selecting new hires.
- Reviews architectural plans and actual construction methodologies for identified construction defects.
- Maintain consistent communication with other departments to provide feedback and updates for the Customer Care team.
- Coach and develop team managers.
What you bring
management
leadership
communication
problem solving
driver’s license
bachelor’s degree
- Basic computer skills
- Excellent communication and listening skills
- Strong customer orientation and ability to adapt/respond to different personality types
- Experience leading and developing various levels of leaders
- Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
- Minimum of 2-4 years of management experience
- Strong time management skills- the ability to operate at a high level on multiple projects in a fluid, changing environment
- Minimum High School Diploma or equivalent
- Strong written/oral communication and interpersonal skills
- Valid Driver’s License because driving is an essential function of this position.
- Strong emphasis on quality of service and follow-up
- Problem-solving, analytical and decision-making skills
- Ability to work in various weather conditions - heat, rain, cold, etc.
- Bachelor’s Degree Preferred
- Full business partner authority
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1950 Founded
Year of Establishment
The company was established in 1950.
650k Homes Built
Total Homes Delivered
Since its founding, the company has delivered over 650,000 homes to families.
3 Brands Operated
Distinct Housing Brands
The company operates under three brands catering to different housing segments.
- Known for developing high-quality homes and communities across the U.S.
- Builds homes that cater to various lifestyle needs, including single-family homes, townhomes, and active adult communities.
- Focus on innovation includes incorporating smart home technologies and energy-efficient features into many of their homes.
- Continues to grow and adapt to market trends, positioning itself as a leader in residential construction and community development.
- Be considered the country’s most respected homebuilder
- Goals – Inspired Employees, Exceptional Customer Experience, Superior Operational Execution, Foresight For the Future
- Commitments – Work that moves you; Trust that empowers you; A company that brings you pride; Opportunities to grow
- Guiding Principles – Do the right thing; Compassion the customer; Care about quality; Team‑first mentality
- Purpose – Building incredible places where people can live their dreams
Net-zero by 2040
Greenhouse Gas Emissions Target
Achieve net-zero greenhouse gas emissions by 2040.
95% Justice Score
2022 ESG Metrics
Top-performing ESG metrics including Justice (95%), Hospitality (93%), Camaraderie (92%), Competence (92%), Integrity (91%), and Fairness (90%).
$35M Homes Donated
Build to Honor® Program
Provided 90 mortgage-free homes to veterans since 2013, valued collectively at over $35 million.
$100K Scholarships
Build Your Future Initiative
Awarded $100,000 in scholarships to 20 students in 2025 for construction and skilled trades education.
- Hope to Home loan program: innovative financing to help underserved first-time buyers.
40%+ Workforce
Female Representation
Women make up over 40% of the workforce at PulteGroup.
#20 Ranking
Best Workplaces for Women
Recognized by Fortune as one of the Best Workplaces for Women in 2024.
93% Employee Rating
Employee Satisfaction
93% of employees rate the company as a great place to work.
97% Welcome Rate
Employee Onboarding
97% of employees felt welcome at the time of hire.
- Supports mentorship, professional development, and connections for female employees through the Women’s Interest Network (WIN)
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