Collections Specialist

The Collection Specialist enhances customer and co-worker experiences by proactively managing receivables with professionalism and accuracy, resolving account issues, and supporting healthy cash flow through timely collections and effective customer communication, while contributing as a collaborative member of the finance team.

• Educate customers on Next Supply terms and various payment/billing options
• Identify and recommend to the Director of Credit customers for credit hold, legal or third-party action to mitigate AFDA risk
• Build strong relationship with the sales team and work to resolve disputes and aging accounts
• Following AR policies and processes, manage a portfolio of customer accounts assigned to reduce DSO, bad debt, W/O, and improve cash flow
• Maintain detailed online documentation of collection actions taken and correspondence between customers (external and internal) regarding issues impacting payment or the account
• Build strong relationships with customers
• Respond to customer account queries and issues in a timely and professional manner, and follow up with various departments to resolve customer issues
• Perform customer account reconciliations, including the direction/application of unapplied credits/cash
• Point of contact for Cash Application relating to customer interface and payment allocation, including follow-up of unresolved debit notes and invoicing disputes
• Establish and negotiate payment arrangements and follow up on missed payment commitments, invalid claims with customers as needed to secure repayment
• Follow up with customers on overdue accounts and prioritize efforts to determine the most effective means of collections

We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.

• Strong organizational, multitasking, prioritization and time management skills
• Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook)
• Ability to consistently model Next’s core values and character expectations listed above
• CCP designation or enrolment in the CCP program is an asset
• 5+ years of credit and collection experience in a high-volume environment
• Excellent written and verbal communication skills
• Position requires the ability to work in a fast-paced environment and handle high-pressure situations calmly and effectively
• Proficient in ERP, and Infor SXE is an asset
• Keen attention to detail, to ensure accuracy in all tasks
• This position requires prolonged periods of working at a computer and using a keyboard and mouse
• Skilled in dispute resolution and negotiation
• Excellent problem-solving and adaptability skills
• Demonstrates professionalism and is customer-oriented with a results-driven mindset

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.