Senior General Manager

Description

• Present financial and business planning (on behalf of Asset Management and Property Management) to the executive team and on investor/partner tours.
• Actively participate in leadership forum for overall master plan development with a focus on the property management of its commercial assets.
• NOI accountability, preparation of and review and approval of all recurring financial reports, budgets, reforecasts, billings, capital expenditures program, etc.
• Immediately address and mitigate any safety issues that may result in increased risk to the property owner.
• Work with the Development team as it relates to physical impacts to the various commercial areas throughout Ward Village. This includes coordination with the Development and Construction teams, and notifications to affected parties and stakeholders.
• Coordinate with association management staff and the Ward Village Owners Association with an understanding of allocations, roles and responsibilities according to condominium documentation.
• Monitor operational expenses and continuously explore opportunities to raise service levels, promote sustainability, and/or reduce costs.
• Actively collect rents and control delinquencies, determine and recommend legal action for any tenant / lease defaults and work with internal and external legal teams on lawsuits or other legal matters
• Oversight of all operating third-party contracts and vendors (e.g. janitorial, maintenance, landscaping, security)
• Support leasing and marketing efforts to grow the tenant base.
• Work with Tenant Coordination team on new tenant build outs, capital projects, and other tenant or property-related work.
• Ensure tenant lease provisions are being followed while communicating any issues to Regional President.
• Serve on Association Boards as needed
• Regularly and frequently walk the various commercial areas to inspect overall cleanliness and safety of the property.
• Respond to customer concerns that are received.
• Responsible for the overall direction and management of the fire/life safety program.
• Partner with tenants to administer leases and other agreements related to the property.
• Supervise internal and external teams including ongoing company’s Customer First Service Standards training and other training initiatives.
• Implement Capital Projects program (5-year capital budget, planning, execution, completion, closing)
• Oversee real property tax process and appeals.
• Prepare annual budget business plan to include goals, objectives, and financial analysis. Work with accounting and oversee revenue and expense inputs and overall annual budget.
• Provide timely, actionable feedback to team members to improve performance.
• Exercise sound judgment when making decisions.
• Provide input, review and approve quarterly reforecast.
• Lead and collaborate with team members.
• Work with Corporate Leasing representatives and outside brokers in securing short term and long-term tenant leases and renewals.
• Maintain direct accountability and ownership for physical appearance of all assets.
• Evaluate the performance of the team against plan in terms of customer, operational and economic impact.
• Handle a dynamic work environment with competing priorities.
• Build positive working relationships with employees at all levels within the organization.
• Collaborate with Marketing team to drive traffic to retailers and increase sales. Develop relationships with local store managers – build and cultivate relationships to effectively manage sales and traffic.
• Build positive relationships and communication with tenants and stakeholders.
• Execute transition plans of existing commercial assets for development of residential condos to include termination of existing leases, tenant relocations, property closures, construction coordination, on-boarding of new assets.
• Manage tenant relations and review requests and prepare recommendations for lease committee as it relates to amendments, assignments or rent relief.
• Work and communicate effectively with tenants and contracted services personnel.
• Responsible for compliance with company initiatives, policies and procedures.
• Ensure proper financial and administrative controls are effectively implemented.

Requirements

• Excellent interpersonal skills.
• Bachelor’s degree.
• A team player who can multi-task and is self-directed.
• Ability to work with little supervision.
• Strong ability to build relationships with tenants and community.
• Excellent verbal and written communication skills.
• Proficient with MS Office and Adobe applications.
• Adept in financial analysis, budgeting and forecasting.
• Good problem solver and creative thinker.
• Minimum 5-7 years’ property management experience in entertainment districts, retail or office, and/or retail management experience.
• Working knowledge of Salesforce, Argus, JDE, and/or Hubble is a plus.

Benefits

• Competitive 401k plan
• Generous PTO policy
• Voluntary benefits for unexpected life events
• Student loan assistance and stipends to assist with lifelong learning
• Premium medical, dental, and vision coverage
• Flexible schedule to be available as business requires.

Training + Development

Interview process

Visa Sponsorship

Security clearance