Innovative solutions in engineering and construction, delivering high-quality services across sectors.
Lead dispatch team, ensure timely concrete deliveries and customer satisfaction.
12 days ago ago
Intermediate (4-7 years)
Full Time
Moorhead, MN
Onsite
Company Size
100 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Building Materials
Building Envelope
Commercial
Residential
Infrastructure
Role
Description
dispatch management
team leadership
customer service
order processing
schedule optimization
staff supervision
Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order to deliver maximum results.
Responsible for ensuring order processing and dispatch accuracy and timeliness. Provides day-to-day oversight for Dispatch Center team. Works with the Regional Sales team to enhance the communications and service leading to increased sales and improved service
Provide excellent customer service to internal and external customers. Exceeds customer expectations.
Monitors work to ensure a high level of customer satisfaction; reviews order entry and assesses schedule to optimize driver productivity.
Ensures that employees are at work on time, actively engaged in assigned activities. Direct supervisory responsibilities for staff including selection, hiring, training, performance evaluation, corrective action, promotional recommendations and work schedules.
Ensure all customer service activities support the strategic objectives of the organization.
Dispatch Center staff. Counsels and negotiates with customers to develop mutually beneficial outcomes.
Analyze customer service related information and evaluate the results to choose the best resolution and alternatives to customer service challenges, and to identify opportunities to improve the customer service experience. Works closely with Commercial Manager and Territory Sales Managers, Plant Managers, Materials Performance (Quality) and Credit Collections personnel.
Intervenes in complex customer service situations where dialogue with the customer has escalated to high management levels within the customer organizations or where issues are beyond the expertise of
Requirements
cost analysis
ppe
fit test
root cause
safety protocols
respirator
Ability to perform cost analysis to ensure optimal source is utilized
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
Ability to complete Root Cause Analysis and implement changes to prevent issues from reoccurring.
Benefits
Vision and other Voluntary benefits and discounts
Educational Assistance Program
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Paid time off & paid holidays
Holistic Health & Well-being programs
Medical, Dental, Disability and Life Insurance
Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
Competitive salary
Paid Parental Leave (maternity & paternity)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a commitment to excellence in engineering and construction, the company specializes in delivering complex projects across various sectors.
The company has rapidly expanded, offering cutting-edge solutions in energy, utilities, infrastructure, and transport.
Known for its technical expertise, it handles projects of varying scales, from large infrastructure developments to niche, highly specialized tasks.
With a focus on sustainable growth, the company partners with leading firms to drive innovative solutions and efficient project execution.
Proudly transforms ambitious ideas into reality, tackling some of the most challenging and impactful projects across the globe.
Culture + Values
Innovative thinking
Collaboration
Customer-centric approach
Continuous improvement
Results-oriented
Integrity
Environment + Sustainability
Net Zero by 2050
Long-term sustainability target
The company aims to achieve net-zero emissions by the year 2050, aligning with global climate goals.
Commitment to reducing carbon footprint
Focus on sustainable practices in operations
Use of renewable energy sources
Ongoing waste reduction programs
Inclusion & Diversity
Building a diverse and inclusive workforce
Supporting gender balance across all levels
Continuous efforts towards creating a welcoming environment