Dispatch Manager

Description

• Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order to deliver maximum results.
• Responsible for ensuring order processing and dispatch accuracy and timeliness. Provides day-to-day oversight for Dispatch Center team. Works with the Regional Sales team to enhance the communications and service leading to increased sales and improved service
• Provide excellent customer service to internal and external customers. Exceeds customer expectations.
• Monitors work to ensure a high level of customer satisfaction; reviews order entry and assesses schedule to optimize driver productivity.
• Ensures that employees are at work on time, actively engaged in assigned activities. Direct supervisory responsibilities for staff including selection, hiring, training, performance evaluation, corrective action, promotional recommendations and work schedules.
• Ensure all customer service activities support the strategic objectives of the organization.
• Dispatch Center staff. Counsels and negotiates with customers to develop mutually beneficial outcomes.
• Analyze customer service related information and evaluate the results to choose the best resolution and alternatives to customer service challenges, and to identify opportunities to improve the customer service experience. Works closely with Commercial Manager and Territory Sales Managers, Plant Managers, Materials Performance (Quality) and Credit Collections personnel.
• Intervenes in complex customer service situations where dialogue with the customer has escalated to high management levels within the customer organizations or where issues are beyond the expertise of

Requirements

• Ability to perform cost analysis to ensure optimal source is utilized
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
• Ability to complete Root Cause Analysis and implement changes to prevent issues from reoccurring.

Benefits

• Vision and other Voluntary benefits and discounts
• Educational Assistance Program
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Paid time off & paid holidays
• Holistic Health & Well-being programs
• Medical, Dental, Disability and Life Insurance
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Competitive salary
• Paid Parental Leave (maternity & paternity)

Training + Development

Interview process

Visa Sponsorship

Security clearance