Assistant Community Manager

Description

• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
• Assists with month-end procedures including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity and gross potential rent.
• Enters invoices daily into appropriate system for timely payment.
• Proofreads all lease paperwork and processes move-ins and move-outs.
• Maintains a lease closing ratio at a level appropriate for the property and submarket.
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.
• Performs duties under pressure and meets multiple and competing deadlines.
• May use and reconcile property credit card in accordance with accounting policies and deadlines.
• Maintains awareness of local market conditions and trends. Contributes ideas to Community Manager for marketing community and improving resident satisfaction.
• Organizes and files all applicable reports, leases and paperwork.
• Accepts service requests from residents and routes to maintenance for prompt processing. May conduct service follow-up with resident when work is completed.
• Greets prospective clients, shows the community, and performs leasing duties.
• Maintains accurate resident records. Updates all rents, deposits and application fees received from residents on a daily basis. Issue appropriate notices when necessary (e.g. late payments, eviction notices, returned check memos).
• Updates required reports concerning move-out notices, activity, etc. on a daily basis and provides information to the Community Manager.
• Deposits all receipts prior to bank close each day.
• Ensures appropriate content and frequency of ads on Craigslist, Weblisters, and other listing services.
• Answers and handles incoming phone calls.
• Climb stairs
• Processes all security deposit move-out reports.

Requirements

• Must be knowledgeable of all phases of leasing and resident retention.
• Accounts Payable experience or prior experience reviewing and paying/entering invoices.
• Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude.
• Ability to de-escalate conflict and remain calm and courteous at all times.
• 2+ years experience in property management or equivalent experience, including leasing, sales/closing, and customer service.
• Strong attention on resident retention.
• Strong time management, organizational and prioritization skills.
• Highly detail oriented with the ability to provide accurate and timely reports and information.
• Comfortable working in a fast-paced, customer service-oriented environment.
• Respectful and understands diverse cultural and socio-economic backgrounds.
• Phencyclidine ("PCP")
• Amphetamines including Methamphetamine
• Opiates including Codeine and Morphine
• Maintains positive customer relations attitude.
• Able to interpret and understand tenant file information and complex documents like regulatory agreements and program regulations.
• Lifting frequently up to 25lbs and occasionally 25 - 40 lbs.
• Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!)
• Experience with Yardi/CRM and On-Site
• Constant need to write and type using keyboard or pen/paper
• Works both indoors (majority of the time) and outdoors in all weather conditions.
• Exercises strong problem-solving skills.
• Ability to read, write, speak and comprehend English using correct grammar and punctuation.
• Understanding of industry terms.
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Cocaine Metabolites
• Reach above shoulder
• Kind, thorough, and clear in communication with residents, vendors, subordinates, support departments, ownership and leadership.

Benefits

• Parking & Transit Commuter Benefits
• May require Driver's License and vehicle insurance
• 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
• Annual professional development reimbursement
• Fully covered life insurance policy for associates with supplemental life insurance options
• Training opportunities and career progression/growth plans
• Employer matched 401k retirement plan
• Income Collection & Accounts Payable
• Leasing & Renewal Commission eligible
• Fully covered Long-term disability insurance for associates
• Company-wide parties and events
• 24/7 Everyday Assistance Program (EAP)
• Pet Insurance discounts
• Housing Discount may be available
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Bonus Potential
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date

Training + Development

Interview process

Visa Sponsorship

Security clearance