IT Technician at Fortis Construction, Inc. in Salt Lake City, UT | Kablio

Role

Description

helpdesk support

hardware procurement

issue troubleshooting

user training

escalation management

knowledge base

Provide technical support to end users via phone, email, and in person.
Manage internal hardware purchasing for end users through the Tech Closet.
Troubleshoot and resolve IT-related issues, including hardware, software/SaaS, mobile, and network problems.
Wear appropriate personal protective equipment (PPE) such as hard hats, safety glasses, work boots, and high visibility vests.
Provide training and support on IT systems and applications.
Escalate complex issues to Systems and Enterprise Applications teams.
Collaborate actively with Enterprise Application and Systems Administrators.
Operate firm computer equipment and phones.
Work is performed in a professional office environment. Role is stationary, often standing or sitting for long periods of time, utilizing standard office equipment such as computers, phones, photocopiers, etc. Communication with internal and external contacts, including speaking and hearing is required. May occasionally push, pull or lift up to 25 lbs.
Maintain and update the helpdesk knowledge base.

Requirements

google workspace

microsoft 365

azure

comptia a+

scripting

helpdesk

Experience imaging and deploying computers.
Experience with Google Workspace.
Experience with scripting languages.
Excellent organization skills.
Experience with Microsoft 365 / Azure.
Ability to work under pressure and meet deadlines.
Strong relationship-building skills.
General cybersecurity knowledge.
Experience with helpdesk ticketing systems.
CompTIA A+ or similar.
Strong communication and interpersonal skills to provide excellent customer support to employees in a dynamic construction environment.
Must possess a valid driver’s license and a satisfactory driving record in accordance with Fortis policy.
3+ years of experience in a technical support role.
Excellent customer service and communication skills.
Strong knowledge of computer hardware, software, and networks.
Ability to work independently and as part of a team.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Starts with a vision to create high-quality, innovative projects in construction.
Operates across a wide range of sectors, including commercial, industrial, residential, and infrastructure.
Known for its expert handling of both large-scale and intricate projects, with a focus on durability and precision.
Employs state-of-the-art technology to deliver cutting-edge solutions for complex construction challenges.
Has earned a reputation for reliability, consistently meeting deadlines and exceeding client expectations.
Portfolio includes notable projects in urban development, transportation infrastructure, and large commercial buildings.
Adopts a forward-thinking approach, investing in sustainable building methods and innovative design.
The team brings a diverse set of skills, adept at both residential homes and major commercial enterprises.
Legacy is built on the ability to adapt and thrive in changing construction landscapes, ensuring clients receive exceptional value.

Culture + Values

Integrity in all that we do
Excellence through continuous improvement
Collaboration to deliver innovative solutions
Accountability for results
Commitment to safety and quality

Environment + Sustainability

2030

Net Zero Emissions

Setting a goal to achieve zero emissions by 2030.

Adopting green building practices and sustainable construction methods
Minimizing waste through recycling and reuse on construction sites
Reducing energy consumption through innovative building designs
Partnerships with suppliers to source eco-friendly materials

Inclusion & Diversity

Promoting gender diversity across all levels of the organization
Supporting initiatives that foster an inclusive and collaborative work environment
Ensuring equal opportunities for growth and advancement in the workforce

Articles

Projects

Careers

About Us

Role

Description

helpdesk support

hardware procurement

issue troubleshooting

user training

escalation management

knowledge base

Provide technical support to end users via phone, email, and in person.
Manage internal hardware purchasing for end users through the Tech Closet.
Troubleshoot and resolve IT-related issues, including hardware, software/SaaS, mobile, and network problems.
Wear appropriate personal protective equipment (PPE) such as hard hats, safety glasses, work boots, and high visibility vests.
Provide training and support on IT systems and applications.
Escalate complex issues to Systems and Enterprise Applications teams.
Collaborate actively with Enterprise Application and Systems Administrators.
Operate firm computer equipment and phones.
Work is performed in a professional office environment. Role is stationary, often standing or sitting for long periods of time, utilizing standard office equipment such as computers, phones, photocopiers, etc. Communication with internal and external contacts, including speaking and hearing is required. May occasionally push, pull or lift up to 25 lbs.
Maintain and update the helpdesk knowledge base.

Requirements

google workspace

microsoft 365

azure

comptia a+

scripting

helpdesk

Experience imaging and deploying computers.
Experience with Google Workspace.
Experience with scripting languages.
Excellent organization skills.
Experience with Microsoft 365 / Azure.
Ability to work under pressure and meet deadlines.
Strong relationship-building skills.
General cybersecurity knowledge.
Experience with helpdesk ticketing systems.
CompTIA A+ or similar.
Strong communication and interpersonal skills to provide excellent customer support to employees in a dynamic construction environment.
Must possess a valid driver’s license and a satisfactory driving record in accordance with Fortis policy.
3+ years of experience in a technical support role.
Excellent customer service and communication skills.
Strong knowledge of computer hardware, software, and networks.
Ability to work independently and as part of a team.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found