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Customer Service Officer
Bluescope
Customer Service Officer/Estimator responsible for engaging with customers, addressing technical queries, preparing and entering customer orders, and supporting sales teams with quotes and proposals.
16d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Cairns, Queensland, Australia
Office Full-Time
Company Size
18,000 Employees
Service Specialisms
Building and construction solutions
Structural engineering
Technical services
Sustainability consulting
Materials design
Sector Specialisms
Building and Construction
Non-residential Construction
Industrial
Manufacturing
Automotive
Engineering
Residential
Commercial
Role
What you would be doing
collaboration
customer interaction
sales support
process improvement
- collaborate with internal and external stakeholders (operations and warehouse; logistics and supply partners) striving to exceed expectations
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
- engage with customers face-to-face, via phone, and email, addressing product technical queries and providing key recommendations to ensure quality finished products for our customers
- support the external sales teams and branch by offering insights and assisting in the preparation of quotes and proposals
- work with your manager and team to identify cost efficiencies and improve the overall customer experience
What you bring
attention to detail
customer focus
sap
drafting
problem-solving
multi-tasking
- high attention to detail and the ability to manage multiple tasks simultaneously
- Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
- strong computer/systems skills – we use SAP, and experience with this software would be advantageous
- experience or exposure to technical drawings, drafting, building estimating, or a keen interest and willingness to learn
- use your strong problem-solving skills to prepare and enter customer orders accurately
- a strong customer focus with the ability to resolve issues effectively and efficiently
- full-time permanent role working Monday to Friday – your weekends are all yours
- ongoing training – learn new skills and grow your career
- enjoy a competitive remuneration package including our profit share program (annual bonus)
- health & wellbeing benefits – Employee Assistance Program, Fitness Passport and more
- Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
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Interview process
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Visa SponsorshipInformation not given or found
Security clearance- may be conducted during the hiring process
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Company
Overview
Since 1885
Year Founded
The company has been a leader in steel manufacturing since its inception in 1885, contributing significantly to various industries.
Over 17 Countries
Global Presence
It operates across multiple regions, ensuring a wide-reaching impact and service delivery.
- Delivers innovative steel solutions across various industries.
- From infrastructure to energy, its legacy has shaped industries worldwide.
- Offers a diverse range of products and services for building, roofing, and steel applications.
- A key player in energy, infrastructure, and transportation sectors.
- Committed to research and development for top-quality products.
- Steel products are integral to iconic global infrastructure projects.
- Safety is our top priority.
- We act with integrity and responsibility.
- We aim to create value for our stakeholders.
- We foster a high-performance culture.
- We are committed to innovation and continuous improvement.
- We build strong, lasting relationships.
- We respect and value diversity in all its forms.
2050
Net-Zero Target
Aiming to achieve zero emissions by the year 2050, reflecting long-term sustainability goals.
20%
Emissions Reduction
Committed to reducing Scope 1 and Scope 2 emissions by 20% by 2030.
15%
Energy Intensity Reduction
Planning to reduce energy intensity by 15% by 2030 to improve operational efficiency.
10%
Energy Efficiency
Achieved a 10% reduction in energy intensity over the past five years in Australian operations.
- Actively working on low-carbon steel technologies to reduce environmental impact.
- Committed to increasing the use of recycled content in its products.
26% Leadership
Women in Leadership Roles
Currently, women make up 26% of leadership positions, reflecting the company's progress toward achieving gender balance.
2030 Target
Gender Balance Goal
The company aims to achieve gender balance in leadership roles by 2030, marking a significant milestone in diversity efforts.
- Committed to increasing female representation in technical and engineering roles.
- Flexible work arrangements are implemented to support diverse work styles.
- Runs mentoring programs to support diverse talent development.
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