IT Service Desk Analyst at Wilson James in Clacton-On-Sea, England, United Kingdom | GBP29,900-29,900 | Kablio

Role

Description

technical support

ticket management

issue resolution

system maintenance

application support

knowledge base

Build strong relationships with internal and external stakeholders.
Provide first-level technical support across applications, devices, and processes.
Manage requests via telephone, email, and ITSM tools.
Diagnose, document, and resolve hardware and software issues.
Install, maintain, and troubleshoot systems, performing upgrades where needed.
Support key applications including SAP and Timegate.
Contribute to continual service improvement by analysing ticket trends.
Create help sheets, FAQs, and knowledgebase content for our Self Service Portal.

Requirements

azure ad

intune

autopilot

windows os

itil

gcses

Team player with reliability, punctuality, and professionalism.
Experience with Microsoft Azure AD (Entra), Intune, and Autopilot.
Excellent customer service, administration, and communication skills.
Strong IT knowledge with the ability to act quickly under pressure.
Asset tracking systems, Windows OS, mobile connectivity, and SSO experience.
Prioritise workload against SLAs and follow ITIL-based processes.
GCSEs in English and Maths (Grade C or above).

Benefits

Cycle to Work scheme
Access to an Online GP for you and your dependents.
A welcoming, respectful team culture
Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Annual leave entitlement of 22 days per annum
Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
Health and Wellbeing – Life assurance scheme, access to mental health support specialists
Financial support
Discounts on hundreds of retail sites
Progression opportunities – many of our team go on to senior and site management roles

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Revenue £300m

Annual Revenue Growth

The company's revenue has grown significantly from £170 million in 2020 to £300 million in 2024, reflecting strong business expansion.

Profit £10.9m

Profit Margin

Profit before tax has surged from £6 million in 2020 to £10.9 million in 2024, showcasing improved profitability.

Officers 1,500

Specialist Security

The company employs over 1,500 SIA-licensed security officers, ensuring robust protection services.

Assets £93m

Asset Growth

Total assets have grown from £47 million in 2020 to £93 million in 2024, demonstrating significant operational expansion.

Founded over three decades ago, the company began with a mission to elevate standards across security and logistics.
It has grown into a multi-service provider, blending security, construction logistics, aviation support, and tech services.
Typical projects range from managing airport assistance and front-of-house security to coordinating materials flow on major construction sites.
While operating its own construction consolidation centres.

Culture + Values

Valuing, engaging and rewarding our diverse employees
Giving back to the communities in which we work
A firm commitment to reducing our impact on the environment
Core values: deliver excellence for every project and every client

Environment + Sustainability

11.6% Reduction

Fleet Emissions

Reduced fleet emissions by 11.6% in 2022, contributing to overall sustainability goals.

212 kWp Solar

Energy Savings

Installed solar PV at a zero-carbon facility, saving 93.4 tCO2e per year.

68% Fewer Vehicles

Consolidation Efficiency

Expanded consolidation centers reduced delivery vehicles by 68% and construction CO2 by 75%.

Eliminate Fossil Fuels

HGV Fleet Transition

Plan to eliminate fossil-fuel HGVs by 2040 and transition to electric vehicles exclusively by 2030.

Net-zero carbon emissions target by 2040, with an interim target to halve emissions by 2030 against a 2020 baseline
Opened a zero-carbon consolidation facility in Q1 2022 with solar PV (212 kWp saving 93.4 tCO2e/year), air-source heat pumps, EV charging and sedum roofs
Eliminate fossil-fuel HGV fleet by 2040 and transition to electric vehicles exclusively by 2030
Expanded consolidation centres to reduce delivery vehicles by up to 68% and construction CO2 by c.75%
External GHG data assurance onboarded; preparing for SBTi near-term & net-zero targets

Inclusion & Diversity

2024 Policy

Equality, Diversity & Inclusion Policy

The company has published its Equality, Diversity & Inclusion Policy for 2024, outlining commitments to fostering an inclusive workplace.

2025 Gap Report

Gender Pay Gap

The company has published its Gender Pay Gap Report for 2025, demonstrating transparency in addressing pay equality.

Disability Confident scheme firm and signatory to Armed Forces Covenant (Silver Employer Recognition)
Living Wage Foundation recognised, paying Living Wage to all head‑office and core staff

Articles

Role

Description

technical support

ticket management

issue resolution

system maintenance

application support

knowledge base

Build strong relationships with internal and external stakeholders.
Provide first-level technical support across applications, devices, and processes.
Manage requests via telephone, email, and ITSM tools.
Diagnose, document, and resolve hardware and software issues.
Install, maintain, and troubleshoot systems, performing upgrades where needed.
Support key applications including SAP and Timegate.
Contribute to continual service improvement by analysing ticket trends.
Create help sheets, FAQs, and knowledgebase content for our Self Service Portal.

Requirements

azure ad

intune

autopilot

windows os

itil

gcses

Team player with reliability, punctuality, and professionalism.
Experience with Microsoft Azure AD (Entra), Intune, and Autopilot.
Excellent customer service, administration, and communication skills.
Strong IT knowledge with the ability to act quickly under pressure.
Asset tracking systems, Windows OS, mobile connectivity, and SSO experience.
Prioritise workload against SLAs and follow ITIL-based processes.
GCSEs in English and Maths (Grade C or above).

Benefits

Cycle to Work scheme
Access to an Online GP for you and your dependents.
A welcoming, respectful team culture
Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Annual leave entitlement of 22 days per annum
Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
Health and Wellbeing – Life assurance scheme, access to mental health support specialists
Financial support
Discounts on hundreds of retail sites
Progression opportunities – many of our team go on to senior and site management roles

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Revenue £300m

Annual Revenue Growth

The company's revenue has grown significantly from £170 million in 2020 to £300 million in 2024, reflecting strong business expansion.

Profit £10.9m

Profit Margin

Profit before tax has surged from £6 million in 2020 to £10.9 million in 2024, showcasing improved profitability.

Officers 1,500

Specialist Security

The company employs over 1,500 SIA-licensed security officers, ensuring robust protection services.

Assets £93m

Asset Growth

Total assets have grown from £47 million in 2020 to £93 million in 2024, demonstrating significant operational expansion.

Founded over three decades ago, the company began with a mission to elevate standards across security and logistics.
It has grown into a multi-service provider, blending security, construction logistics, aviation support, and tech services.
Typical projects range from managing airport assistance and front-of-house security to coordinating materials flow on major construction sites.
While operating its own construction consolidation centres.

Culture + Values

Valuing, engaging and rewarding our diverse employees
Giving back to the communities in which we work
A firm commitment to reducing our impact on the environment
Core values: deliver excellence for every project and every client

Environment + Sustainability

11.6% Reduction

Fleet Emissions

Reduced fleet emissions by 11.6% in 2022, contributing to overall sustainability goals.

212 kWp Solar

Energy Savings

Installed solar PV at a zero-carbon facility, saving 93.4 tCO2e per year.

68% Fewer Vehicles

Consolidation Efficiency

Expanded consolidation centers reduced delivery vehicles by 68% and construction CO2 by 75%.

Eliminate Fossil Fuels

HGV Fleet Transition

Plan to eliminate fossil-fuel HGVs by 2040 and transition to electric vehicles exclusively by 2030.

Net-zero carbon emissions target by 2040, with an interim target to halve emissions by 2030 against a 2020 baseline
Opened a zero-carbon consolidation facility in Q1 2022 with solar PV (212 kWp saving 93.4 tCO2e/year), air-source heat pumps, EV charging and sedum roofs
Eliminate fossil-fuel HGV fleet by 2040 and transition to electric vehicles exclusively by 2030
Expanded consolidation centres to reduce delivery vehicles by up to 68% and construction CO2 by c.75%
External GHG data assurance onboarded; preparing for SBTi near-term & net-zero targets

Inclusion & Diversity

2024 Policy

Equality, Diversity & Inclusion Policy

The company has published its Equality, Diversity & Inclusion Policy for 2024, outlining commitments to fostering an inclusive workplace.

2025 Gap Report

Gender Pay Gap

The company has published its Gender Pay Gap Report for 2025, demonstrating transparency in addressing pay equality.

Disability Confident scheme firm and signatory to Armed Forces Covenant (Silver Employer Recognition)
Living Wage Foundation recognised, paying Living Wage to all head‑office and core staff

Articles