Service Advisor - HOLT Truck Leasing

Description

• Establish customers’ method of payment, Purchase Order requirements, and estimate requirements if needed at the time of write-up.
• Greet customers in a timely, friendly manner and obtain all specific vehicle/customer
• Investigate the progress of vehicle repairs and contact customers with status changes / promise time if required.
• Obtain customer's signature on the repair order and provide the customer a copy of the repair orders.
• Ensure vehicles are parked in assigned areas, trucks are locked and keys are tagged and properly stored.
• Explain completed work and charges to the customer.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.

Requirements

• Accuracy of job write-up by service advisor
• Must be able to understand, communicate, and evaluate all vendors and International. Warranty guidelines, approval processes, and policies during the write up and repair process.
• Must be self-motivated and have good written and verbal communication skills.
• Have the ability to utilize the Service Portal at the time of write-up.
• information required for proper repairs, contacting customers and invoicing.
• Working knowledge of International and supplier / vendors warranty policies.
• Have the ability to work other shifts for coverage of sick days or vacation relief.
• Must conduct his / her self in a professional manner.
• Good organizational skills
• The knowledge and understanding to communicate service maintenance requirements i.e., Oil change interval, axle lube changes, required adjustments etc.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance