Service Sales Engineer

Description

• Participate in pre-job meetings
• Climb both fixed and extension ladders, Raise a roof hatch
• This will include clearly defining scope, exclusions and general conditions.
• Review all ACCOGuard and ACCOServe work orders to determine if work performed is covered by the contract or is billable.
• Visit jobsites or obtain information from field technicians to prepare job cost estimates and alternatives solutions for customer problems.
• Determine appropriate tasking for a maintenance contract and prepare booking documentation.
• Using third party software, prepare load calculations to determine cooling and heating requirements.
• Make sure customers are aware of all services provided by ACCO.
• clearly conveying the scope of work for sold jobs to the field.
• Includes repairs, unit replacements and maintenance contracts.
• Be available to assist the field in problem solving in the middle of jobs
• While performing the duties of this job, the employee is regularly required to sit, use hands to operate computer keyboard and telephone, talk and hear.
• Close sales transactions and keep customers happy.
• Develop an understanding of the scope for ACCOCare , ACCOGuard and ACCOServe maintenance contracts.
• Use the multiple software packages provided by the Company to prepare estimates for a variety of work including sheet metal, piping and equipment/parts replacements.

Requirements

• Estimating job costs and developing scope for proposals requires takeoff skills be developed.
• The employee frequently is required to reach with hands and arms and at times reach above shoulder height to access storage cabinets. The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl (for purposes of filling photocopier/printers).
• Good technical knowledge in HVAC equipment, ductwork and piping.
• Good verbal, written, listening and computer skills.
• The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.
• Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
• Strong math and analytical skills are required.
• Able to participate in customer relations issues and find solutions to solve customer disputes
• Minimum of 3 years in the HVAC Service Industry. Must have a mid-level understanding of HVAC and Control Systems.
• Must possess and maintain a valid driver’s license.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• Associate’s Degree in HVAC
• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
• Must be able to read construction drawings.
• Specific vision abilities required by this job include close vision and distance vision.
• Regular and routine attendance. Telecommuting is not permitted.
• Must be able to obtain equipment pricing from appropriate vendors.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Strong interpersonal skills and the ability to relate well with a variety of personality types.
• Possess a range of motion sufficient to look into the interior of air conditioning equipment.
• Good organizational and time management skills are a required in order to handle multiple issues
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Drive a motor vehicle, all individuals in this position must possess a valid driver’s license and auto liability insurance.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance