IT Operations Manager
Winthrop Technologies
performance monitoring
asset management
infrastructure projects
metrics reporting
security compliance
msp coordination
Monitor MSP performance against SLAs and escalate issues as needed
Assist in IT asset management, including hardware lifecycle and software licensing
Coordinate internal IT initiatives, projects and escalations with the MSP
The successful candidate will play a key role in managing the relationship with our outsourced IT providers (Managed Service Providers - MSPs), ensuring service delivery aligns with business needs, act as the internal bridge between the MSPs and the company, monitoring performance, while contributing to IT strategy and governance and taking the lead on infrastructure projects.
Serve as internal liaison between the business and the MSP
Maintain oversight of IT infrastructure, security, and compliance—ensuring MSP adherence
Participate in strategic IT planning and MSP review meetings
Track and report on IT metrics, user satisfaction, and service improvements
Contribute to IT policy development and ensure adherence
Manage documentation upgrade on all processes, systems and registers
Lead on infrastructure projects such as network upgrades, server migrations and cloud transitions
microsoft 365
azure
sharepoint
project management
vendor management
bachelor's
Previous experience managing vendor relationships and service escalations
Analytical mindset with attention to detail and process improvement
5+ years of experience in IT coordination, service delivery and vendor management
Strong Knowledge of Microsoft 365, Azure, SharePoint and endpoint management tools
Project management experience, including coordinating cross-functional IT initiatives
Strong understanding of IT infrastructure, cloud services, and cybersecurity principles
Bachelor's degree in IT, Business Information Systems, or related field
Experience working with or within an MSP environment
Ability to interpret technical issues and translate them for non-technical audiences
Excellent communication and stakeholder management skills
BenefitsPeople also searched
1995
Company Origins
Established in 1995 by engineer Barry English.
€2 Billion
Revenue Projection
Projected turnover for 2024 surpassing €2 billion.
50.7%
Blackstone Investment
Blackstone acquired a 50.7% stake, valuing the company at €800 million.
430 MW
Data Centre Capacity
Currently delivering 430 MW of IT load through hyperscale builds.
- Headquartered in Dublin and active across nine European countries, tackling high‑stakes projects in Amsterdam, Frankfurt, Warsaw, Sweden and beyond.
- Masters of complexity, integrating civil, structural, architectural, mechanical, electrical and commissioning under one roof.
- Pioneers in off‑site fabrication and early BIM adoption, speeding up construction without sacrificing quality.
- Service arm handles mission‑critical mechanical & electrical maintenance for major clients like Google and Dell.
- Investing in employees' growth and development.
- Embracing passion and curiosity across all career stages.
- Valuing collaborative teamwork on impactful projects.
- Leading in excellence as Europe's top data centre delivery partner.
- Providing diverse opportunities for career advancement.
- Environmental Policy ensures all environmental risks are assessed, managed and controlled for new build, refurbishment and maintenance projects.
- Clear sustainability objectives embedded in project design and quality management from project inception.
- Promotion and adoption of best practice for sustainable design, construction and post-occupancy management.
- Aim to reduce whole-life costs for new builds and refurbishments.
- Commitment to develop and grow sustainably while meeting legal and regulatory environmental requirements
- Not publicly disclosed
