Director, Property Operations

Description

• Lead regional business reviews and represent the company in client meetings, industry events, and executive briefings.
• Manage and support Regional Managers by setting clear goals, offering strategic guidance, and promoting professional development.
• Foster a culture of accountability, collaboration, and performance across the region.
• Promote excellent customer service standards for both residents and clients.
• Serve as a brand ambassador by engaging with local industry associations and building strong community relationships.
• Identify, attract, and develop top talent; promote internal growth through mentoring and succession planning.
• Provide clear, proactive updates on business performance, challenges, and progress.
• Support new business opportunities through client engagement and by identifying potential acquisitions or service expansions.
• Encourage training completion and continuous learning throughout all levels of the team.
• Leverage technology and best practices to improve service delivery and operating efficiency.
• Adjust communication style based on the audience—whether internal teams, clients, or leadership.
• Represent the organization in a professional and confident manner in all interactions, including public speaking and client engagements.
• Support innovation in services, vendors, and systems to improve property performance and enhance the client and resident experience.
• Oversee day-to-day operations and financial performance of the regional portfolio.
• Support Regional Managers in developing budgets, reviewing capital projects, and resolving operational issues.
• Identify areas for improvement, implement process enhancements, and ensure consistent execution of company standards.
• Build and maintain strong relationships with ownership groups by understanding their goals and delivering value-added solutions.
• Lead regional problem-solving initiatives and foster a collaborative approach to decision-making.

Requirements

• Bachelor’s degree preferred; relevant experience in property management operations will be considered in place of formal education.
• Demonstrated success in managing teams, supporting operational performance, and fostering client satisfaction across multiple properties.
• Familiarity with budgeting, forecasting, and reporting processes.
• This position entails travel, estimated at 25-50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.
• Experience working as a Regional Manager in multifamily and/or student housing operations required, with a strong understanding of site-level operations, client engagement, and regional leadership.
• Industry certifications such as CAM, CAPS, or CPM are a plus.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance