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Community Manager
Rpm Living
Overseeing business operations at an apartment community, managing staff, budgeting, and ensuring resident satisfaction.
20d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Mesa, AZ
Onsite
Company Size
4,600 Employees
Service Specialisms
Property Management
Real Estate Services
Leasing
Asset Management
Construction Management
Facility Management
Project Management
Property Development
Sector Specialisms
Residential
Senior
Affordable
Role
What you would be doing
budget management
financial reporting
team leadership
resident service
market analysis
client management
- Assist in budget preparation and ensure adherence to approved budgets
- Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
- Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
- Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards
- Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
- Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
- Provide excellent customer service while maintaining the highest standards for resident service
- Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
- Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
- Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR
- Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
- May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
- Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship
What you bring
leadership
ms office
3+ years
driver's license
team player
bachelor’s degree
- Strong leadership and management skills
- Proficient in Microsoft Office Suite and property management software
- 3 + years of related multi-family property management experience
- Must be able to read documents, computer screens and data
- May be required to climb stairs
- A current, valid Driver's License is required
- Must be able to operate a computer, keyboard, mouse and other office equipment
- May be required to sit for extended periods of time while working at a desk
- Team player, professional, and effective communication skills
- Must be able to hear and understand verbal communications in person and over the phone or computer
- Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience
- Paid time off plus floating holidays and volunteer days
- Employer-paid employee assistance, mental health, and wellness programs
- Comprehensive healthcare coverage available for all full-time, regular associates
- Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
- 401(k) with robust company match
- Opportunities for professional development, career growth, and role-based learning plans
- Ancillary benefits including critical illness, hospital indemnity, and accident insurance
- Weekly pay for all associates working onsite at an apartment community
Information not given or found
Interview process
- candidate interviews
- onboarding and training
- quarterly discussions and annual assessments
- feedback and disciplinary actions
- budget preparation
- financial reporting
Information not given or found
Security clearance- successful completion required before employment
- contingent upon background check results
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Company
Overview
10 rental units
Initial Portfolio
Managing just 10 rental units at the start.
No.42 to No.3
NMHC Top 50 Ranking
Climbed the NMHC Top 50 list from position 42 to 3 by 2024.
226,000 units
Managed Units
Now manages over 226,000 units across 26 states.
75,000 units
Annual Expansion
Added 75,000 units in a single year, marking a significant growth milestone.
- Three core service lines—hands‑on property management, strategic investments, and development—work together seamlessly.
- Typical projects include conventional, senior, and affordable multifamily communities, often with value-add and lease-up cycles.
- The award-winning Olmsted brand showcases their development chops, earning national recognition for design and community focus.
- Customer-focused approach that drives business success
- Commitment to high-quality service
- Building lasting partnerships with residents and clients
- Integrity in all aspects of business operations
- Innovation that enhances the living experience
- Accountability in meeting goals and delivering results
- Collaboration with teams across the company to achieve shared goals
2040
Net Zero Emissions Goal
The company aims to achieve net zero emissions by the year 2040, demonstrating a strong commitment to combating climate change.
- Commitment to sustainability through resource-efficient operations
- Dedicated to reducing carbon footprint and increasing energy efficiency
- Focus on implementing green building certifications for properties
- Investment in renewable energy initiatives
- Fostering an inclusive culture where diverse perspectives are valued
- Empowering employees to thrive regardless of background or identity
- Prioritizing gender equality and diversity in leadership roles
- Continuous investment in programs to support diverse talent acquisition
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