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Door Program Coordinator
Overhead Door Corporation
Coordinating and managing door order processing, communication, and problem resolution with retailers, installers, and customers.
17d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Lewisville, TX
Office Full-Time
Company Size
3,198 Employees
Service Specialisms
Manufacturing
Installation
Maintenance
Repair
Custom Solutions
Sector Specialisms
Residential
Commercial
Institutional
Industrial
New Construction
Remodel Projects
Dock Equipment
Air Curtains
Role
What you would be doing
order processing
calls handling
installer follow-up
order cancellations
customer issues
retailer communication
- Monitor the timeliness of all open furnish & install orders to ensure lead-time compliance.
- Respond to all incoming furnish & install calls from Retailer, Customer, and Installing Dealer.
- Follow-up with installers on all open orders to ensure timely order completion.
- Process and communicate order cancellations.
- Operate computer terminal to enter orders, advance order status, provide shipping/install dates and invoice orders.
- Work with Sales center to ensure timely delivery of furnish & install product.
- Provide installer/retail service over the telephone.
- Ensure accurate costing for Retailer and Installing Dealer.
- Provide detailed explanation of company policy and procedures in respect to Furnish and Install issues.
- Determine best method to resolve problems to ensure customer satisfaction and adhere to company policies.
- Investigate and respond to installer/retailer order inquiries.
- Assist in Installing Dealer setup by collecting proper documentation from applying dealer.
- Research and reconcile Open AR/Unapplied cash issues.
- Obtain retail approval for all additional order requirements.
- Take, investigate and solve customer complaints.
- Process and communicate any necessary credits or charge-backs according to procedure.
- Mail/fax sales literature and service information to customers.
- Review all incoming F&I orders and communicates with Retailer on any insufficient information.
- Interface with dealer/retailers to solve customer problems.
- Update Retailer on all open orders as required.
- Maintain an accurate account of order correspondence.
- Provide follow-up with customer, retail store or dealer as necessary.
- Performs all order processing functions under established automation controls.
- Phone dealers/retailer/customers as required and provide requested assistance.
- Maintain accurate file of all complete furnish & install orders.
What you bring
retail experience
high school diploma
customer service
problem solving
excel
word
- Previous retail home improvements experience a plus.
- High School Diploma or Equivalent
- Customer Service or telephone experience / employment preferred.
- Exceptional telephone communication and problem-solving skills.
- Basic computer skill, including data entry, Excel and Word.
- Must be capable of handling customer complaints in a satisfactory manner.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be performed
Company
Overview
Founded 1921
Year of Establishment
Established in 1921 by C.G. Johnson, who pioneered garage door innovation.
25+ Facilities
Production Network
Operates over 25 production facilities across the US and UK.
450+ Distributors
Global Reach
Maintains a network of over 450 distributors worldwide.
$1B - $5B Revenue
Financial Scale
Generates annual revenue between $1 billion and $5 billion.
- Invented the upward-acting garage door and first electric opener by 1926, setting a high bar for innovation.
- Produces solutions from residential garage doors to commercial sectional, rolling shutter, high-speed, fire-rated, and dock doors, tailored to sectors like manufacturing and logistics.
- Operates five divisions (Access Systems, Genie openers, TODCO transport doors, Horton pedestrian systems, and Canadian Creative Door Services), spanning home to heavy-duty access needs.
- Typical projects include equipping docks for warehouses, securing storefronts, automating hospital entrances, outfitting transportation fleets, and high-performance industrial installations.
- Markets proprietary smart-home compatible opener systems like Genie’s Aladdin Connect and invented the first automatic sliding pedestrian door in 1954.
- Our People are our greatest strength! We recognize our People’s achievements and their contributions to our collective success. We support their well-being and are committed to their continued development to ensure a strong, sustainable future.
- We take the very best care of our Customers! We work relentlessly to understand our customers’ needs and do our very best to help them succeed for our mutual benefit.
- We strive to always Do What’s Right! We act with integrity and transparency to instill the highest level of trust.
- We aspire to Be Extraordinary today, while building an even better future! We go beyond expectations in our quality of work, ownership of outcomes, and effort to achieve winning results.
60.75% Recycled Material
Steel Products Sustainability
Steel products are composed of a significant portion of recycled materials,made up of post-consumer and post-industrial components.
20–25% Recycled Content
Glass in Doors
Glass used in doors includes a substantial proportion of recycled materials, contributing to resource conservation.
R-17.5 Thermal Efficiency
Highest in the Industry
Thermacore® doors provide exceptional thermal performance,leading the market in energy efficiency.
100% Recycled Wood Fiber
EcoBuilt Panels
EcoBuilt™ panels are crafted from 100% recycled wood fiber and are SCS-Certified for sustainability.
- Rigid polyurethane foam insulation contains no CFCs, HCFCs or VOCs.
We value diversity;
Cultural commitment to inclusion
The company's culture actively supports diversity, reflects it in its communities, and acknowledges the demand for it from an increasingly diverse customer base.
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