Quality Assurance Manager

Oversee quality systems, food safety programs, and regulatory compliance. Lead plant-wide initiatives for product quality enhancement, implement quality measurement programs, and manage product/ingredient specifications, web-based information systems, product audits, quality audits, and customer complaint resolution.

• Mock Recalls and Traceability: Conduct mock recalls and traceability exercises at least twice annually.
• HOLD/RELEASE Program: Manage the HOLD/RELEASE program for product control.
• Food Safety Accountability: Oversee and ensure compliance with food safety standards.
• Food Quality Management: Maintain and enhance product quality standards across operations.
• Product Audits: Conduct product audits, including product cuttings.
• HACCP Compliance: Perform HACCP audits, participate in the HACCP team, and lead HACCP meetings.
• Customer Complaint Resolution: Address and follow up on customer complaints, tracking trends for continuous improvement.
• Audit Liaison: Serve as the primary contact for third-party, regulatory, and customer audits.
• QA Team Leadership: Supervise and manage Quality Assurance technicians.
• Safety Compliance: Ensure personal and team safety in a manufacturing environment, maintaining full cognitive awareness and adherence to safety protocols.
• Auditing Oversight: Manage audits of all quality parameters, including incoming supplier specifications, production, warehousing, and shipping.
• Reporting: Promptly report food safety issues to authorized personnel for corrective action.
• Quality Improvement: Proactively develop and improve plant quality performance.
• Best Practices: Contribute to selecting and implementing best practice processes for food safety and quality systems.
• Cross-Department Communication: Facilitate effective communication among internal departments, teams, and external stakeholders.
• Quality Systems Maintenance: Update and refine quality procedures and systems as needed.
• Paperwork Compliance: Monitor plant documentation for compliance as required.
• GMP and Safety Audits: Perform monthly internal Good Manufacturing Practices (GMP) and safety audits for the entire facility.
• Team Collaboration: Work effectively with line/department members to foster strong teamwork.

• Punctuality and Readiness: Arrive on time, prepared, and in proper uniform with required Personal Protective Equipment (PPE).