Description
software support
erp integration
vendor management
tech roadmap
data integrity
hardware integration
The Director of Manufacturing Technology will serve as the key liaison between Production leadership and Enterprise Technology, ensuring that technology effectively supports and enables manufacturing and warehouse operations. This role will sit directly with the Production leadership team on the manufacturing floor to foster close collaboration, strengthen relationships, and provide visible, hands-on technology leadership.
The Director will own the relationship with OHM (MES software provider), support the integration of new manufacturing hardware and software, and oversee the design, delivery, and support of all manufacturing-related technology solutions. This leader will partner with Production leadership and the VP of Enterprise Technology to set technology roadmaps, identify pain points, prioritize enhancements, and implement solutions that improve efficiency, quality, and operational performance.
- Act as the dedicated liaison between Production and Enterprise Technology, advocating for Production needs while balancing enterprise priorities.
- Act as the point of contact for evaluating and approving new software requests that touch production processes.
- Work with Production leadership to identify pain points, propose enhancements, and drive prioritization of improvement requests.
- Lead a support team responsible for day-to-day software support across the manufacturing floor, including MES, WMS, Maintenance, and more.
- Partner with the VP of Enterprise Technology to help define and execute the technology roadmap for Manufacturing operations.
- Work closely with the ERP team to ensure manufacturing data flows accurately into NetSuite, enabling proper inventory transactions and reporting.
- Manage the lifecycle of technology enhancements: requirements gathering, vendor coordination, testing, deployment, and validation.
- Monitor and track performance of technology solutions to ensure they meet operational needs and deliver measurable value.
- Own the vendor relationship with OHM (MES provider), including ticket submission, scope definition, approval of billable work, tracking, testing, and closure of enhancement requests.
- Oversee the evaluation, introduction, and integration of new manufacturing hardware and software solutions, ensuring compatibility with the existing technology stack.
- Gain deep understanding of production processes and how software supports and interacts with them.
- Identify gaps in the integration between manufacturing systems and ERP processes, and drive solutions to close those gaps.
- Build strong relationships with Production leadership, ensuring consistent communication and alignment on technology priorities.
- Serve as the subject matter expert (SME) for all manufacturing technology systems in cross-functional projects.
- Ensure data integrity and consistency across MES, WMS, ERP, and other enterprise systems.
