Engagement Programme Lead at South East Water Uk in Snodland, England, United Kingdom | GBP37,000-40,000 | Kablio

Role

Description

research management

market research

insight hub

data analysis

agency management

report design

Manage the end-to-end research process, ensuring projects are delivered on time and within budget.
Design, plan, and execute both qualitative and quantitative market research projects to address core business questions.
Proactively scope and recommend research activities to anticipate future business needs.
Manage and maintain the company’s insight hub, ensuring that the hub is up to date with latest internal and external insight, and that stakeholders across the business are utilising the tool
Management of the Independent Challenge Group (or equivalent) and activities, as well as action and challenge logs.
Collaborate with internal stakeholders to understand their business challenges and identify research needs, acting as an internal expert on customer and market insights.
Translate research findings into clear, concise, and compelling reports, presentations, and data visualizations.
Manage relationships with external research agencies, overseeing the briefing process, negotiating contracts, and ensuring quality deliverables.
Develop research instruments, including screening tools, discussion guides, and survey questionnaires.
Select the most appropriate research methodologies and supporting techniques to meet defined business objectives.
Analyse quantitative and qualitative data sets to identify trends, customer needs, and actionable insights.
Provide strategic recommendations based on research findings to senior management and cross-functional teams
Build the profile of the research function across the business by championing a customer-centric and data-driven approach.

Requirements

market research

communication

collaboration

deadlines

delivery

networking

Experienced and effective networker with the ability to work with others, both internal and external in a collaborative way at an operational level.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
Ability to manage and meet deadlines.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Strong delivery focus, able to support the delivery of multiple projects and activities.
The role requires strong and effective written and verbal communication skills.
Previous experience in a Market Research & Insights role.

Benefits

Excellent Stakeholder pension scheme, up to 10% employer contribution.
Health cash plan.
Paid volunteering days.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Cycle to work scheme.
Life assurance.
Flexible annual leave policy to buy or sell holiday leave.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

pass background, identity, and employment referencing checks.

Company

Overview

520 million litres

Daily water delivery

The company supplies over 520 million litres of treated and tested drinking water each day.

£433–489 million

Infrastructure investment

The company is investing £433–489 million between 2020 and 2025 to upgrade treatment works and expand networks.

500,000 tests

Annual quality checks

A 24/7 laboratory in Farnborough conducts over 500,000 quality tests annually to ensure water safety.

£200 million boost

Funding injection

The company received a £200 million funding boost in June 2025 to support its operations and growth.

Founded in 1992 and restructured by merger in 2007, it has grown into a major regional water supplier.
Draws from aquifers, rivers and reservoirs, treating at some 83 works before distribution.
Project pipeline includes new reservoir at Broad Oak (operational by 2033), treatment works upgrades in Maidenhead and Maidstone.
Focuses on network resilience—leak detection teams, smart meters, and buffer storage tanks to reduce interruptions.
Environmental engagement includes working with farmers, monitoring SSSIs, and using dogs to protect wildlife during works.
Privately owned under a mix of pension and trust entities.
Notably endured a significant regulator investigation after households experienced supply failures and hosepipe bans.

Culture + Values

Employees are actively encouraged to become guardians of the environment—‘every action counts’ underpins all operational performance
Commitment to health, safety and wellbeing: ‘We are compliant with health and safety regulations’ and ‘Ensure fair pay, reward and recognition for all our employees’
Transparency of reporting and trusted corporate governance embedded in operations
Emphasis on collaboration and partnerships: working with customers, communities, supply chain and academic/science organisations to deliver shared solutions
Innovation-led mindset: integrates internal and external collaboration via Ofwat Innovation Fund to tackle sector-wide challenges

Environment + Sustainability

38% reduction

CO₂ Emissions

Achieved a 38% reduction in carbon emissions between 2015 and 2020.

98% Emissions Target

Operational Emissions

Targeting a 98% reduction in operational emissions by 2030, compared to 2018/19 levels.

12,637 Trees

Tree Planting

Planted 12,637 trees in one year, exceeding the annual target by 56%.

4% Fleet Electric

Electric Vehicles

4% of a 400-strong fleet consists of electric vehicles, with plans to expand via salary-sacrifice schemes.

Published routemap in July 2021 detailing measures: energy efficiency, renewables, nature-based solutions, direct emissions reduction, and green energy procurement.
Solar PV on ~20 sites planned, with battery storage pilots to support resilience and renewables.
25-Year Environment Plan (H25) focuses on safe water, climate change adaptation, sustainability of natural environment, and partnership working.
Operational performance metrics: zero water deficit; zero breaches of abstraction/discharge consents; 1 pollution incident (2018/19); carbon emissions per customer at 36.3 kg CO₂e/year in 2018/19.

Inclusion & Diversity

Member of UN‑backed ‘Race to Zero’ campaign—no DEI goals evident on public site
No explicit DEI strategy, targets or gender breakdown publicly disclosed via website or LinkedIn

Articles

Careers

Projects

Sustainability Initiatives

Role

Description

research management

market research

insight hub

data analysis

agency management

report design

Manage the end-to-end research process, ensuring projects are delivered on time and within budget.
Design, plan, and execute both qualitative and quantitative market research projects to address core business questions.
Proactively scope and recommend research activities to anticipate future business needs.
Manage and maintain the company’s insight hub, ensuring that the hub is up to date with latest internal and external insight, and that stakeholders across the business are utilising the tool
Management of the Independent Challenge Group (or equivalent) and activities, as well as action and challenge logs.
Collaborate with internal stakeholders to understand their business challenges and identify research needs, acting as an internal expert on customer and market insights.
Translate research findings into clear, concise, and compelling reports, presentations, and data visualizations.
Manage relationships with external research agencies, overseeing the briefing process, negotiating contracts, and ensuring quality deliverables.
Develop research instruments, including screening tools, discussion guides, and survey questionnaires.
Select the most appropriate research methodologies and supporting techniques to meet defined business objectives.
Analyse quantitative and qualitative data sets to identify trends, customer needs, and actionable insights.
Provide strategic recommendations based on research findings to senior management and cross-functional teams
Build the profile of the research function across the business by championing a customer-centric and data-driven approach.

Requirements

market research

communication

collaboration

deadlines

delivery

networking

Experienced and effective networker with the ability to work with others, both internal and external in a collaborative way at an operational level.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
Ability to manage and meet deadlines.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Strong delivery focus, able to support the delivery of multiple projects and activities.
The role requires strong and effective written and verbal communication skills.
Previous experience in a Market Research & Insights role.

Benefits

Excellent Stakeholder pension scheme, up to 10% employer contribution.
Health cash plan.
Paid volunteering days.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Cycle to work scheme.
Life assurance.
Flexible annual leave policy to buy or sell holiday leave.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

pass background, identity, and employment referencing checks.

Company

Overview

520 million litres

Daily water delivery

The company supplies over 520 million litres of treated and tested drinking water each day.

£433–489 million

Infrastructure investment

The company is investing £433–489 million between 2020 and 2025 to upgrade treatment works and expand networks.

500,000 tests

Annual quality checks

A 24/7 laboratory in Farnborough conducts over 500,000 quality tests annually to ensure water safety.

£200 million boost

Funding injection

The company received a £200 million funding boost in June 2025 to support its operations and growth.

Founded in 1992 and restructured by merger in 2007, it has grown into a major regional water supplier.
Draws from aquifers, rivers and reservoirs, treating at some 83 works before distribution.
Project pipeline includes new reservoir at Broad Oak (operational by 2033), treatment works upgrades in Maidenhead and Maidstone.
Focuses on network resilience—leak detection teams, smart meters, and buffer storage tanks to reduce interruptions.
Environmental engagement includes working with farmers, monitoring SSSIs, and using dogs to protect wildlife during works.
Privately owned under a mix of pension and trust entities.
Notably endured a significant regulator investigation after households experienced supply failures and hosepipe bans.

Culture + Values

Employees are actively encouraged to become guardians of the environment—‘every action counts’ underpins all operational performance
Commitment to health, safety and wellbeing: ‘We are compliant with health and safety regulations’ and ‘Ensure fair pay, reward and recognition for all our employees’
Transparency of reporting and trusted corporate governance embedded in operations
Emphasis on collaboration and partnerships: working with customers, communities, supply chain and academic/science organisations to deliver shared solutions
Innovation-led mindset: integrates internal and external collaboration via Ofwat Innovation Fund to tackle sector-wide challenges

Environment + Sustainability

38% reduction

CO₂ Emissions

Achieved a 38% reduction in carbon emissions between 2015 and 2020.

98% Emissions Target

Operational Emissions

Targeting a 98% reduction in operational emissions by 2030, compared to 2018/19 levels.

12,637 Trees

Tree Planting

Planted 12,637 trees in one year, exceeding the annual target by 56%.

4% Fleet Electric

Electric Vehicles

4% of a 400-strong fleet consists of electric vehicles, with plans to expand via salary-sacrifice schemes.

Published routemap in July 2021 detailing measures: energy efficiency, renewables, nature-based solutions, direct emissions reduction, and green energy procurement.
Solar PV on ~20 sites planned, with battery storage pilots to support resilience and renewables.
25-Year Environment Plan (H25) focuses on safe water, climate change adaptation, sustainability of natural environment, and partnership working.
Operational performance metrics: zero water deficit; zero breaches of abstraction/discharge consents; 1 pollution incident (2018/19); carbon emissions per customer at 36.3 kg CO₂e/year in 2018/19.

Inclusion & Diversity

Member of UN‑backed ‘Race to Zero’ campaign—no DEI goals evident on public site
No explicit DEI strategy, targets or gender breakdown publicly disclosed via website or LinkedIn

Articles

Careers

Projects

Sustainability Initiatives