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Client Relations Specialist
Nudura Insulated Concrete Forms
Liaise with customers to provide support, manage relationships, and ensure contract compliance.
7d ago
AED56,000 - AED66,000
Junior (1-3 years)
Full Time
Dubai, Dubai, United Arab Emirates
Office Full-Time
Company Size
200 Employees
Service Specialisms
Construction services
Training / Education
Technical Services
Consulting
Project Management
Engineering
Design
Product Resources
Sector Specialisms
Residential
Commercial
Medical
Educational
Industrial
Role
What you would be doing
client support
relationship management
contract compliance
sales enablement
issue resolution
communication facilitation
- Build relationships directly with contractors, sales representatives, customers and internal staff
- Ensure both the company and clients adhere to contract / specs
- Liaise between customers, contractors, sales reps and appropriate personnel
- Effectively provide client support and communication
- Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders
- Assist sales team with identifying opportunities to up-sell / cross sell services and products
- Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service
- Collaborate with regional sales resources to improve their customer service experience
- Facilitate inter departmental communication to provide effective client support
- Interacts with customers including contractors to provide support and information on an assigned product or service
- Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate
- Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements.
- Maintain up-to-date knowledge of company products and services
- Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns
What you bring
high school
microsoft office
sap
customer service
time management
1-2 years
- Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery
- High School Diploma or GED
- Ability to develop working relationships at multiple levels of the organization
- Excellent time management skills
- Ability to handle change and ambiguity
- Excellent customer service skills
- Ability to work at a focused and continuous pace
- Proficient with Microsoft Office Suite and SAP
- Understand contractor, sales representative and customer perspectives to improve their order experience
- Be familiar with other product and services to support staff of Client Relation Specialists
- 1 to 2 years experience and/or training in this type of work
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
- Effective in a fast paced environment
- Collaborative team player with the ability to build consensus
- Strong verbal and excellent written communication skills; strong attention to detail
- Ability to be self-directed and motivated
- Job Schedule Full time
- Locations 3735 Green Road, Beachwood, OH, 44122, US (Hybrid)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with the vision of providing innovative building solutions that prioritize sustainability and efficiency.
- Pioneers in the insulated concrete form (ICF) industry, offering products designed to enhance energy efficiency and structural strength.
- With a growing global presence, Nudura has transformed residential and commercial construction with high-performance ICF systems.
- Specializes in energy-efficient construction, reducing energy consumption and environmental impact in buildings.
- Projects include everything from single-family homes to large commercial and institutional buildings, all benefiting from advanced ICF technology.
- Known for its seamless integration of ease-of-use with high-quality, long-lasting performance in all weather conditions.
- Distinct for offering one of the industry’s most versatile ICF systems that allow for custom designs while maintaining high thermal insulation and strength.
- Innovative solutions have earned Nudura a reputation for delivering buildings that stand the test of time—both structurally and economically.
- No official culture or values statements found publicly on Nudura’s website or LinkedIn.
60% Lower
Energy Demands
ICFs reduce operational energy consumption significantly, contributing to energy efficiency.
R24 Minimum
Insulation Value
Nudura ICF walls provide high R-values, enhancing thermal performance and lowering emissions.
- Nudura ICFs are manufactured using EPS, recycled polypropylene and steel; forms are 100% recyclable.
- ICFs reduce lumber usage, on‑site waste and freight shipments (forms fold flat, increasing load per truck).
- Nudura meets ISO 14001, Declare Labels, and supports LEED, Passive House, Living Building Challenge standards.
- Nudura structures support net‑zero, zero‑energy and net‑positive building objectives.
- No publicly available data or official DEI strategy, goals or gender-related statistics.
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