Cross Service Network Excellence Manager
Siemens
Drive network service quality, data governance, automation, and stakeholder coordination for local connectivity.
13 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Mumbai, Maharashtra, India
Office Full-Time
Company Size
303,000 Employees
Service Specialisms
Industry Automation
Power Transmission
Imaging & Therapy Systems
Diagnostics
Rail Systems
Mobility & Logistics
Low & Medium Voltage
Smart Grid
Sector Specialisms
Industrial Automation
Building Automation
Rail Transport
Health Technology
Factory Automation
Process Industries
Pharmaceuticals
Chemicals
Role
What you would be doing
dashboard automation
vendor engagement
tool evolution
data governance
kpi management
escalation management
- Dashboarding & Automation: Design and implement automated dashboards by integrating diverse data sources to enable real-time monitoring, predictive analytics, and actionable intelligence.
- Stakeholder & Vendor Engagement: Partner with service owners, application managers, and external providers to align on requirements, enforce control mechanisms, and ensure seamless delivery.
- Process & Tool Evolution: Continuously refining workflows, tools, and reporting mechanisms to improve operational efficiency, scalability, and sustainability (fit for purpose, fit for use).
- Advanced Data Governance: Establish robust data quality, consistency, and security standards across all connectivity data sources, enabling trustworthy insights and decisions.
- Cross Connectivity Service Quality & KPI Management: Define, monitor, and continuously evolve connectivity KPIs and thresholds using AI-driven analytics to ensure service excellence and early anomaly detection.
- Cross Value Center Escalations: Serve as the single point of contact for Connectivity-related escalations, supporting effective cross–Value Center collaboration and resolution.
What you bring
servicenow
itil
power bi
7+ years
automation
stakeholder management
- Proven experience in managing cross-functional IT projects and working with global teams, vendors, and business stakeholders.
- Strong communication and collaboration skills across cultures and disciplines.
- Familiarity with ITSM tools (e.g., ServiceNow) and frameworks (e.g., ITIL).
- 7+ years of experience in IT service delivery, quality assurance, or program management.
- Proficiency in data visualization tools (e.g., Power BI) and automation. Eager to improve automation skills.
- Passion for quality, data, automation and sustainable IT solutions.
- Fluent in English; additional languages (e.g., German) are a plus.
- Ability to manage multiple priorities and make sound decisions under pressure.
- Excellent stakeholder management and negotiation skills.
- Strong analytical and problem-solving skills with a focus on continuous improvement.
- Structured, proactive, and outcome-driven mindset.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
Founded in 1847
Historical Milestone
Established as a small telegraph company and transformed into a global leader in technology.
- The company drives progress with solutions in electrification, automation, and digitalization across industries.
- With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure.
- Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility.
- Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles.
- It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors.
- Transforming how industries use digital technology to optimize operations and tackle global challenges.
- Leading change is a team effort
- Our people are enthusiasts with diverse backgrounds, skills and interests
- Every individual is valued
- Ownership – empowering employees to take responsibility
- Collaboration – leveraging unique strengths to find creative solutions
- Respect & Inclusion – diverse, respectful, flat hierarchies, flexibility, celebrating individual contributions
90% reduction
Scope 1 & 2 emissions by 2030
Achieve a 90% reduction in own-operations greenhouse gas emissions compared to 2019 levels by 2030.
144 million tonnes
CO₂-equivalent avoided in FY 2024
Products sold in FY 2024 helped customers avoid approximately 144 million tonnes of CO₂-equivalent emissions.
100% renewable
Electricity by 2030
Transition to 100% renewable electricity across operations by 2030, aligned with the RE100 initiative.
90% reduction
Scope 3 emissions by 2050
Achieve a 90% reduction in value-chain (Scope 3) emissions by 2050, validated by the Science-Based Targets initiative.
- Achieve net‑zero greenhouse‑gas emissions across the value chain by 2050
- Own‑operations net‑zero by 2030
- Value‑chain (Scope 3) target: 30% reduction by 2030
- €650 million invested in decarbonization efforts by 2030
- 100% EV fleet (EV100) by 2030
- 100% net‑zero buildings (EP100) by 2030
- Scope 1 & 2 emissions reduced by 50% since 2019, Scope 3 by 15% since 2019
- Products sold in FY 2024 helped customers avoid ~144 million tonnes CO₂‑equivalent
- Eco‑design standard achievement: 54%; 25,000 Siemens products labeled “EcoTech” for sustainable design
- Landfill waste down ~12%; recycling share of total waste 84%
Women at 32%
Top Management Increase
Women in top management roles increased significantly from a baseline of 23% in FY 2020 to 32% in FY 2024.
- DEGREE strategic framework includes 'Equity' as a measurable field of action
- Global Equity program focuses on equal rights in hiring and internal promotion processes
- SBTi‑validated targets exclude DEI but inclusion embedded in governance and career development
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio