Collections Specialist - Former Tenants

Description

• Review and research former resident account disputes, ensuring timely and accurate resolution
• Provide exceptional customer service by addressing questions and concerns professionally and courteously
• Achieve or exceed monthly collection goals
• Maintain detailed and accurate records of all communications, account updates, and payments
• Contact former residents to collect outstanding balances, establish payment plans, and negotiate settlements

Requirements

• Confident in making sound, independent decisions
• Previous experience in collections, property management, or a related field (preferred)
• Strong written and verbal communication skills
• Demonstrate strong interpersonal skills and maintain a positive, professional demeanor in all verbal and written interactions
• Ability to work effectively both independently and as part of a team
• Note: This is an on-site position. Candidates must be located in the Omaha area
• Strong research and problem-solving skills
• Excellent attention to detail with a goal-oriented mindset
• High school diploma or equivalent required

Benefits

• Employee Assistance Program
• Vision Insurance
• Flexible Spending Account
• 401(k)/401(k) match
• Health Insurance
• Referral Program
• College Savings Plan
• Paid Time Off
• Employee Discounts
• Disability Insurance
• Career growth opportunities
• Dental Insurance
• Life Insurance
• Access to fitness centers and pools

Training + Development

Interview process

Visa Sponsorship

Security clearance