Follows up on outstanding resident issues and concerns.
Orders routine supplies and special orders in consultation with the Community Manager.
Maintains accurate record in Property Manager of requests and responses.
Effectively answers incoming calls via telephone and email.
Models Mission and Foundations and Service Commitments and Fair Housing laws.
Follows and explains community policies and procedures to customers.
Conducts follow-up resident calls to assure customer satisfaction.
Requirements
communication
customer service
professionalism
attendance
schedule
Demonstrates good communication skills with residents, community, agencies, visitors, and staff. Provides excellent customer service.
Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire. Meets company standards on conduct, attendance, etc.
The position is 3 days at the Bonifant at Silver Spring and 2 days at 515 Thayer.