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Customer Support Services Team Member - Missoula, Montana
Elm Companies
Customer Support Services Team Member for a utility locating company, handling customer service and invoicing tasks with a starting pay of $19-$22 per hour.
21d ago
$19 - $22
Entry-level, Junior (1-3 years)
Full Time
Missoula, MT
Field
Company Size
1,400 Employees
Service Specialisms
Utility Locating
Utility Mapping
Gas Leak Surveys
Meter Services
Microgrid Energy Storage
Energy Generation
GIS Mapping Software
Incident Investigations
Sector Specialisms
Residential
Commercial
Industrial
Utility
Energy Storage
Energy Production
Infrastructure
Utility Management
Role
What you would be doing
scheduling inspections
accurate billing
damage reports
after hours calls
invoicing deadlines
dispatch damages
- Scheduling appointments for meter inspections
- Audit to ensure accurate billing defined per contract
- Assist in damage report compilation and submission
- Review after hours call log
- Provide support for other departments as needed
- Meet weekly/monthly invoicing deadlines
- Enter and dispatch damages and emergency call outs
- Respond to questions and requests from damage representatives and field personnel
- Taking Customer Service and Driver’s Hotline calls
What you bring
microsoft office
high school
customer support
attention to detail
communications
problem solving
- Problem solving/analytical
- Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.
- Previous Customer Support Services/Invoicing experience
- Attention to detail & a customer service mindset required
- Exhibit polite and professional communications
- High school diploma or equivalent education
- Paid hands-on training
- 401(k) plan
- Annual reviews with the potential for increases
- Paid-Time Off accrual (PTO) Vacation/Sick Time (You can accrue up to 80 hours per full year worked to start. Accruals go up with years of service)
- Medical, Dental, Vision, Voluntary Life, and Disability Insurance
- Company Paid Life Insurance
- Good time management
- 6 Paid Holidays
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be conducted for employment
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Company
Overview
25 Years
Experience in Industry
The company has built expertise over 25 years in utility locating and energy management.
2nd Largest
Utility Locating Company
Known as the second-largest utility locating company in the U.S.
- It operates four core divisions—Utility Services, LaunchPoint mapping software, MicroGrid energy storage, and Solar thermal energy.
- LaunchPoint offers cloud-based GIS mapping and workflow tools for infrastructure digitization and compliance.
- ELM MicroGrid delivers customized battery storage and microgrid systems for utilities, military, and commercial clients.
- ELM Solar distributes Naked Energy thermal‑solar technology offering enhanced energy generation.
- With operations across multiple U.S. states, the firm serves utilities, municipalities, commercial, industrial, residential, hospitality, healthcare and manufacturing sectors.
- Typical projects include underground utility locating, digital infrastructure mapping, gas leak surveys, meter services, and solar‑plus‑storage installations.
- Integrity & Respect: Employees are expected to do the right thing and to treat each other with respect, creating an environment of support and empowerment.
- Accountability & Service: A culture of individual and collective accountability, focusing on the value and contribution of each individual, with a shared goal of exceeding customer expectations.
- Performance Urgency: Teams and individuals encourage and challenge the limits of what’s possible, discovering their own greatness.
- Winning Mindset: Understanding and celebrating the value of being a winning organization, inviting people to find the very best in themselves.
1.34M t CO₂e
2023 Carbon Emissions
Total carbon emissions for the year, including both direct and indirect sources.
Emissions Rose
Year-over-Year Increase
Carbon emissions increased from 2022 to 2023, reflecting changes in operational activity.
800 t CO₂e
Emissions Per Employee
Average carbon emissions per employee across the organization for the given years.
Score of 12
DitchCarbon Ranking
Performance score exceeding 74% of companies in the sugar-production sector.
- No net-zero target date or Science Based Targets Initiative (SBTi) commitment currently disclosed.
- No publicly disclosed DEI strategy or gender‑diversity statistics available from website or LinkedIn.
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