Installation Coordinator at Johnson Controls in Louisville, KY | Kablio

Role

Description

scheduling software

material tracking

paperwork processing

customer communication

installation backlog

job packets

Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.
Track and verify on-time delivery off all materials needed to complete installations.
Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
Communicate with customers, both internal and external, via telephone, email, or internal program
Perform welcome calls to each customer within 48 hours of job booking.
Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
Facilitate the closing of each installation job either directly or through follow up with various other departments.
Work with installers, sub-contractors, install manager and material handlers.
Communicate with internal and external customers to ensure installation site readiness i.e., construction progress, lift availability, network connectivity, proper personnel on-site, etc.
Work with Sales and National Account teams on any installation concerns.
Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
Build cooperative relationships with team members from all associated departments.

Requirements

communication

customer service

microsoft

excel

outlook

high school

Strong communication and organizational skills
At least 1 year of customer service experience.
Ability to handle several tasks simultaneously
Knowledgeable in Microsoft (Especially Outlook and Excel)
Excellent written and verbal communication skills
Ability to work in a fast paced, team-oriented environment
High School Degree or equivalent

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

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Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)

Role

Description

scheduling software

material tracking

paperwork processing

customer communication

installation backlog

job packets

Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.
Track and verify on-time delivery off all materials needed to complete installations.
Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
Communicate with customers, both internal and external, via telephone, email, or internal program
Perform welcome calls to each customer within 48 hours of job booking.
Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
Facilitate the closing of each installation job either directly or through follow up with various other departments.
Work with installers, sub-contractors, install manager and material handlers.
Communicate with internal and external customers to ensure installation site readiness i.e., construction progress, lift availability, network connectivity, proper personnel on-site, etc.
Work with Sales and National Account teams on any installation concerns.
Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
Build cooperative relationships with team members from all associated departments.

Requirements

communication

customer service

microsoft

excel

outlook

high school

Strong communication and organizational skills
At least 1 year of customer service experience.
Ability to handle several tasks simultaneously
Knowledgeable in Microsoft (Especially Outlook and Excel)
Excellent written and verbal communication skills
Ability to work in a fast paced, team-oriented environment
High School Degree or equivalent

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)