Customer Service Representative

Description

• Ensure all enquiries are handled in accordance with relevant legislation, regulations, and customer care standards.
• Manage compensation payments in line with industry standards for customers affected by power outages.
• Assist in preparing regularly scheduled reports.
• Liaise with sub-contractors and customers to coordinate delivery of sub-contracted works.
• Handle customer inquiries via phone and email with clarity and care.
• Take ownership of service-related issues, resolving them confidently and professionally.
• Accurately log all customer interactions and service updates.
• Make a meaningful impact on customers’ lives.
• Proactively contact vulnerable customers during power loss events to offer support.
• Maintain and update customer records in our core system.
• Provide administrative support throughout the asset adoption process.

Requirements

• Is confident using customer service systems and Microsoft Office tools.
• Is highly organised and detail-oriented.
• Has a proactive approach to problem-solving and customer care.
• Demonstrate empathy and understanding in challenging customer situations.
• Has excellent communication and interpersonal skills.
• Can work independently and as part of a team.

Benefits

• Life insurance
• Company training programmes to help you develop.
• Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
• Volunteering day: one day a year fully paid.
• Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
• Private Medical Insurance
• Enhance Pension
• Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.

Training + Development

Interview process

Visa Sponsorship

Security clearance