Commercial Dock & Door Service Technician

Description

The Dock & Door Technician, known as a Service Professional, serves as the frontline of Miner’s preventative and emergency response services, delivering technical solutions across a variety of customer environments. Technicians troubleshoot and repair doors, loading‑dock equipment, and related systems while maintaining strong customer interaction and autonomous field work.

• Troubleshoot, service, inspect, install, and repair industrial doors, loading docks, and dock‑levelers on customer sites.
• Complete and maintain accurate work orders in both paper and digital formats.
• Operate company‑issued vehicle to travel between multiple sites while adhering to OSHA safety standards.
• Communicate effectively with customers to understand issues and provide solutions.

Requirements

Miner offers four career levels for Service Professionals—Apprentice (Level I), Service Professional (Level II), Senior (Level III), and Expert (Level IV)—allowing technicians to start where their current skills align and advance as they gain experience. Each level builds on mechanical, electrical, and hydraulic troubleshooting expertise, with the Expert level requiring at least eight years of relevant experience.

• Work independently on the road for extended periods while following directions.
• 2–4 years of relevant experience repairing industrial equipment such as doors, docks, and levelers.
• Ability to diagnose and fix electrical, hydraulic, and pneumatic systems; willingness to learn welding, steel fabrication, and advanced electrical work.
• Strong problem‑solving, analytical, and communication skills.
• Technical school training or OEM certifications are preferred but not required.
• Valid driver’s license with a clean driving record.
• Flexibility to work nights, weekends, holidays, and overtime as needed.

Benefits

• Competitive base pay with incentive opportunities.
• Uniform and boot allowance plus company‑issued truck for work travel.
• Full benefits package from day one, including medical, dental, vision, and 401(k).
• Paid time off, paid holidays, and competitive PTO.
• Ongoing training and a clear advancement path across four Service Professional levels.

Training + Development

Interview process

Visa Sponsorship

Security clearance