Description
service strategy
customer support
self‑service
p&l management
global scaling
kpi analytics
The role includes defining and executing the services strategy, managing a worldwide organization, expanding digital and self‑service models while preserving high‑touch support for strategic accounts, and partnering with sales, product, and engineering to align services with business needs. The VP will also be responsible for P&L management, scaling operations globally, and ensuring operational excellence.
- Define and execute services and support strategy for the software division.
- Manage global customer support, professional services, and customer success teams.
- Ensure customers achieve measurable value through proactive services and responsive support.
- Expand digital and self‑service support models while maintaining high‑touch service for strategic accounts.
- Partner cross‑functionally with sales, product, and engineering to align services with customer and business needs.
- Manage P&L for services and support, scaling operations globally and ensuring operational excellence.
- Lead services, customer success, or support organizations in SaaS or enterprise software environments.
- Build and scale global teams while maintaining service excellence.
- Engage directly with C‑level customers and partners with strong executive presence.
- Use KPIs and customer metrics for data‑driven decision making.
- Shape customer experience for thousands of users worldwide.
- Be a key member of the software division’s executive team.
- Lead a fast‑growing global services organization.
Requirements
customer‑first
saas
leadership
data‑driven
executive presence
global teams
We require proven experience leading SaaS or enterprise software services, customer success, or support functions, with a track record of building and scaling global teams, strong executive presence, data‑driven leadership, and a collaborative, customer‑first mindset.
- Demonstrate a collaborative, customer‑first mindset and strong business acumen.
Benefits
Location is based in [City/Remote] with up to 30% travel for customer sites, team locations, and industry events. Compensation includes a base salary of $250‑300K, discretionary bonus, equity, and a comprehensive benefits package (medical, dental, vision, 401(k) match, ESPP, paid holidays, PTO, etc.).
- Receive a base salary of $250‑300K, discretionary bonus, equity, and comprehensive benefits.
Training + Development
Information not given or found
