Lead Analyst - Customer Billing

Description

• Responsible for the review and reconciliation of customer billing regarding exception errors, and/or meter work. Ensures accuracy of account bills, including residential and commercial customer accounts.
• On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support. (10%,P)
• Provide support and leadership to the DER billing department. Coordinate and prioritize work, monitor and maintain performance targets for the business.
• Supports customer services entry and retrieval of CCs system data. Identifies problems including isolation, resolution, and program changes or enhancements to CCS. May perform data entry functions for exceptions to supplement automated process.
• May help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact. (15%,P)

Requirements

• Strong analytical ability.
• Effective problem-solving and organizational skills.
• Leadership Skills
• PC skills, including MS Office Suite.
• Customer Centric (internal and/or external)
• Associate or Bachelor’s degree is preferred.
• Strong Knowledge of Electric and Gas Rate Structure
• Strong communication skills.
• 3 years of related customer billing experience.
• Associates or Bachelor's degree is preferred.
• Able to multi-task.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance