Associate
Cushman & Wakefield
Deliver estate management, client liaison, compliance and team leadership for a retail portfolio.
9 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Birmingham, England, United Kingdom
Hybrid
Company Size
52,000 Employees
Service Specialisms
Advisory & Transaction Services
Capital Markets
Corporate Solutions
Facilities Management
Global Occupier Services
Investment Management
Project & Development Services
Valuation & Advisory
Sector Specialisms
Industrial
Logistics
Public Sector
Rail
Healthcare
Hospitality
Office
Investor
Role
What you would be doing
estate management
budget management
client reporting
kpi compliance
lease compliance
stakeholder management
- Liaison with clients and 3rd parties i.e. landlords and their agents to ensure uninterrupted use of the client’s premises, effectively acting as the intermediary between landlord and tenant
- Takes accountability for executing plans, delivering objectives, and achieving business results. Addresses issues quickly, makes informed decisions and takes ownership regardless of the outcome
- Management of client financial management, expense & income budgeting, ensuring forecasts aligned to target measures
- Delivery of Estate Management services to client across geographical patch
- Actively develops relationships with key stakeholders both internally and externally, interpreting the stakeholder’s objectives, success criteria and operating environment and responds accordingly to drive satisfaction
- Manages and coaches a team of multi-skilled Senior Surveyors, Surveyors and Estates Assistants to provide contracted services to clients
- Creates an environment which enables individuals and teams to perform at their best. Communicates expectations and agrees clear performance standards, addresses performance issues promptly and fairly.
- Deliver client reporting
- Adhere to all contractual KPI’s
- Actively seeks stakeholder feedback to identify and resolve issues before escalation. Creates open, two-way communication with clients and stakeholders. Balances both stakeholder needs and business outcomes and always delivers on promises
- Ensure adherence to lease terms and compliance with statutory requirements (to include inspections) and advising clients of same
- Ensure excellent client satisfaction scores obtained and maintained
- Creates and develops lasting and mutually beneficial relationships to ensure client and stakeholder satisfaction, both internally and externally
- Take responsibility for management of client relationship at both Estate Manager and Senior Estate Manager level for the format
What you bring
cross-selling
property management
line management
legislation
estate management
rics
- Demonstrates thinking beyond their own team and incorporates cross-selling as a standard part of their routine. Will demonstrate knowledge of the wider business, creating opportunities for others to promote.
- Demonstrable technical competence in property management
- Demonstrable ability to take responsibility of sizeable and complex client instructions
- Line management skills
- Up to date knowledge of legislation regarding property management
- A proven track record of post qualification practice and knowledge within Property and/or Transaction Management
- Degree level estate management qualification or equivalent desired
- Membership of RICS preferable
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Estates Surveyor Jobs in Birmingham United KingdomFacilities Manager Jobs in Birmingham United KingdomBuilding Manager Jobs in Birmingham United KingdomProperty Supervisor Jobs in Birmingham United KingdomProperty Manager Jobs in Birmingham United KingdomAsset Manager Jobs in Birmingham United KingdomAssistant Property Manager Jobs in Birmingham United KingdomEstates Surveyor Jobs in Solihull United Kingdom
Company
Overview
Founded in 1917
Year of establishment
The company was established in 1917, marking over a century of operation in the commercial real-estate services sector.
$9.5B in Revenue
Annual revenue generated in 2023
In 2023, the company generated over $9.5 billion in revenue, reflecting its significant presence in the global market.
$191B in Deals
Total transaction volume in 2023
The company facilitated over $191 billion in deals in 2023, showcasing its substantial influence in the real-estate market.
4.3B sq ft Managed
Global commercial space managed
The company manages over 4.3 billion square feet of commercial space worldwide, highlighting its extensive portfolio.
- With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
- Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
- The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
- A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
- Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
- Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
- Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
- Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
- Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
43% Drop
Emissions Reduction
Achieved a significant reduction in total Scope 1 & 2 emissions since 2019.
68% Reduction
Office Emissions Efficiency
Improved energy efficiency in offices, reducing emissions per thousand sq ft since 2019.
50% Target
GHG Emission Reduction
Committed to reducing absolute Scope 1 and 2 market-based GHG emissions by 2030.
100% Renewable
Corporate Electricity
Aiming to source all electricity for corporate offices from renewable sources by 2030.
- Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
- Partnering with clients to set science-based targets by 2025.
- 52% reduction in entire value chain emissions since 2019.
- Electrify vehicle fleet globally by 2035.
- Waste reduction and recycling programs implemented globally by end-2024.
- Single-use plastics eliminated from offices by end-2025.
1,400 Veterans Hired
Military & Veteran Program
The program has successfully integrated over 1,400 veterans into the workforce as part of its commitment to supporting military talent.
1,400+ Veterans
Veteran Employment Initiative
Over 1,400 veterans have been hired through the company's dedicated Military & Veteran Program, reflecting its strong commitment to military talent.
- Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
- Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
- Aiming to elevate women's representation—no specific percentage disclosed.
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