Onboarding Specialist at Constructconnect in Cincinnati, OH | Kablio

Role

Description

onboarding sessions

quality assurance

usage tracking

product training

issue escalation

Consult with customer champion to assess customer needs. Help them connect with our tailored training plans.
Host customer onboarding sessions in one-on-one settings as well as large group sessions. Facilitated virtually through online meeting software and conference call. Very rarely will these onboarding sessions be face to face in the office of the customer.
Perform quality assurance checks to ensure that all setup work has been completed accurately.
Track customer usage activity and provide appropriate follow up to ensure value propositions are being reinforced and customer is receiving good return on investment. Plotting actions to correct if needed.
Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
As new functionality and product updates are released for the product, contact and train customer.
Provide superb customer service to each client
Identify technical issues and escalate them to the appropriate team.

Requirements

bachelor's

troubleshooting

virtual training

construction

time management

hybrid

Carries an innovative mindset on how to enhance each client’s experience
Virtual training experience, preferred
Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
Bachelor’s Degree OR Associate’s degree with 2 years of training experience OR HS Diploma with 4 years of training experience OR (12) months of successful experience in a ConstructConnect role.
Intermediate technical troubleshooting skills
Good prioritization and time management skills.
The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods . Visual acuity is required to perform activities close to the eyes.
Construction industry experience is a preferred
All team members must reside and perform their work within the United States

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with the mission to simplify and accelerate the construction process.
They offer a suite of tools that streamlines project bidding, forecasting, and networking for contractors, engineers, architects, and suppliers.
Their platform helps users access construction project leads, detailed plans, and specs, facilitating quicker and more efficient project execution.
plays a key role in sectors such as residential, commercial, industrial, and infrastructure, serving a diverse client base across the globe.
their software tools are particularly renowned for helping users find new business opportunities, manage project data, and streamline the construction lifecycle.
a standout feature is their collaboration with other tech giants to integrate construction data with cutting-edge technologies like AI and machine learning.
continuously expands its portfolio with acquisitions, strengthening its position as a key player in the construction tech space.

Culture + Values

Customer Success: We help our customers succeed through innovative technology and exceptional service.
Integrity: We act with honesty and integrity, always delivering on our promises.
Collaboration: We believe in the power of teamwork, collaboration, and working together to achieve success.
Innovation: We embrace change and continuously innovate to create value for our customers and partners.
Excellence: We strive for excellence in everything we do, delivering high-quality solutions and services.

Environment + Sustainability

2030 Target

Net Zero Emissions

Aimed to achieve net-zero emissions by 2030.

Sustainable Operations: Incorporates sustainability in daily operations, including energy efficiency and waste reduction.
Carbon Emissions Reduction: Focuses on reducing emissions through better energy management and green technology adoption.
Green Office Practices: Minimizes environmental footprint through green office practices and remote work solutions.

Inclusion & Diversity

30% women

Leadership Positions

Women make up a significant proportion of leadership roles within the company's workforce.

The company prioritizes the development of diverse leaders and provides leadership training to underrepresented groups.
ConstructConnect fosters an inclusive culture with employee resource groups that support various demographics within the organization.

Articles

About Us

Careers

Blog

Role

Description

onboarding sessions

quality assurance

usage tracking

product training

issue escalation

Consult with customer champion to assess customer needs. Help them connect with our tailored training plans.
Host customer onboarding sessions in one-on-one settings as well as large group sessions. Facilitated virtually through online meeting software and conference call. Very rarely will these onboarding sessions be face to face in the office of the customer.
Perform quality assurance checks to ensure that all setup work has been completed accurately.
Track customer usage activity and provide appropriate follow up to ensure value propositions are being reinforced and customer is receiving good return on investment. Plotting actions to correct if needed.
Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
As new functionality and product updates are released for the product, contact and train customer.
Provide superb customer service to each client
Identify technical issues and escalate them to the appropriate team.

Requirements

bachelor's

troubleshooting

virtual training

construction

time management

hybrid

Carries an innovative mindset on how to enhance each client’s experience
Virtual training experience, preferred
Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
Bachelor’s Degree OR Associate’s degree with 2 years of training experience OR HS Diploma with 4 years of training experience OR (12) months of successful experience in a ConstructConnect role.
Intermediate technical troubleshooting skills
Good prioritization and time management skills.
The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods . Visual acuity is required to perform activities close to the eyes.
Construction industry experience is a preferred
All team members must reside and perform their work within the United States

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with the mission to simplify and accelerate the construction process.
They offer a suite of tools that streamlines project bidding, forecasting, and networking for contractors, engineers, architects, and suppliers.
Their platform helps users access construction project leads, detailed plans, and specs, facilitating quicker and more efficient project execution.
plays a key role in sectors such as residential, commercial, industrial, and infrastructure, serving a diverse client base across the globe.
their software tools are particularly renowned for helping users find new business opportunities, manage project data, and streamline the construction lifecycle.
a standout feature is their collaboration with other tech giants to integrate construction data with cutting-edge technologies like AI and machine learning.
continuously expands its portfolio with acquisitions, strengthening its position as a key player in the construction tech space.

Culture + Values

Customer Success: We help our customers succeed through innovative technology and exceptional service.
Integrity: We act with honesty and integrity, always delivering on our promises.
Collaboration: We believe in the power of teamwork, collaboration, and working together to achieve success.
Innovation: We embrace change and continuously innovate to create value for our customers and partners.
Excellence: We strive for excellence in everything we do, delivering high-quality solutions and services.

Environment + Sustainability

2030 Target

Net Zero Emissions

Aimed to achieve net-zero emissions by 2030.

Sustainable Operations: Incorporates sustainability in daily operations, including energy efficiency and waste reduction.
Carbon Emissions Reduction: Focuses on reducing emissions through better energy management and green technology adoption.
Green Office Practices: Minimizes environmental footprint through green office practices and remote work solutions.

Inclusion & Diversity

30% women

Leadership Positions

Women make up a significant proportion of leadership roles within the company's workforce.

The company prioritizes the development of diverse leaders and provides leadership training to underrepresented groups.
ConstructConnect fosters an inclusive culture with employee resource groups that support various demographics within the organization.

Articles

About Us

Careers

Blog