Service Charge Manager at Cbre in Glasgow, Scotland, United Kingdom | Kablio

Role

Description

kpi reporting

sla management

process improvement

service charge

stakeholder management

team management

Ensure regular 1-2-1s and team meetings are carried out;
Attending client and internal meetings
Undertake recruitment and induction processes as required;
Become a trusted advisor for our Internal teams on the RICS professional statement on Service Charges, and ICAEW Technical Guidelines
Ensure team maintain CBRE’s ISAE3402 control standard, along with any Client required control frameworks;
Signing and approvals with adherence to the payments policy
Identify and implement process improvements
Primary contact for the internal and external stakeholders to ensure delivery of service charge work in line with RICS and ICAEW guidelines.
Manage poor performers / disciplinary with guidance from HR as and when required;
Complete talent mapping, ensuring personal development plans and succession planning are in place across the team;
Identify and rectify any training gaps across the Service Charge Team and ensure a plan is implemented
Completion of monthly KPI and SLA reporting for management and clients
Matrix management of our offshore budget team to ensure delivery is achieved against both internal and external SLA’s
Attending client pitches and presentations
Ensure annual and midyear appraisal cycles performed across full team;
Direct management of the Service Charge team workload to ensure delivery against both internal and external SLAs
Work closely and supporting other Property Accounting Teams to provide exceptional outcomes to our client.
Work with our third party accountants to ensure delivery against our KPI and contract

Requirements

interpersonal

detail‑oriented

task prioritization

people management

service charge

bookkeeping

Excellent interpersonal skills and ability to quickly form professional relationships
Accurate and exceptional attention to detail
Experienced in prioritizing and co-ordinate tasks efficiently
People management experience
Strong experience in Service Charge or bookkeeping roles essential

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1906

Year Established

Operates as the world’s largest commercial real estate services firm with a long-standing history.

100+ Countries

Global Presence

Maintains a strong presence across continents, offering market-leading research and analytics.

Specializes in property leasing, investment management, and advisory services across global markets.
Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors.
Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks.
Known for its innovative use of technology and data to drive real estate decisions.
Operates across various sectors, with significant expertise in healthcare, retail, and logistics.
Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Culture + Values

Respect – We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.
Integrity – No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.
Service – We approach our clients’ challenges with enthusiasm and diligence, building long‑term relationships by connecting the right people, capital and opportunities.
Excellence – We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.

Environment + Sustainability

97% from Properties

Emission Sources

Ninety-seven percent of emissions stem from managing and developing properties for clients.

50% Reduction

Scope 1 and 2 Emissions

Aiming to cut Scope 1 and 2 emissions by 50% by 2030.

100% Renewable

Corporate Energy

Switching to 100% renewable energy by 2025 and 100% electric vehicles by 2035.

68% Cut

Corporate Emissions

Recognized by Forbes as a U.S. Net-Zero Leader with significant emission reductions.

Committed to Net Zero greenhouse gas emissions across its value chain by 2040.
Targets validated by the Science Based Targets initiative (SBTi), aligned with limiting warming to 1.5 °C.

Inclusion & Diversity

26,000 members

EBRG Membership

The company supports a culture of belonging and respect through 26,000 employees across 22 Employee Business Resource Groups (EBRGs).

Maintain zero tolerance for discrimination in any form; insist on a workplace where everyone is treated fairly and with respect.
Foster a culture where every employee feels they belong, are heard and valued—creating a more engaged and productive workforce.
Aspire to be diverse across all dimensions to build stronger teams and better outcomes through varied perspectives, backgrounds and life experiences.

Articles

CBRE Careers

CBRE Services

CBRE Projects

Role

Description

kpi reporting

sla management

process improvement

service charge

stakeholder management

team management

Ensure regular 1-2-1s and team meetings are carried out;
Attending client and internal meetings
Undertake recruitment and induction processes as required;
Become a trusted advisor for our Internal teams on the RICS professional statement on Service Charges, and ICAEW Technical Guidelines
Ensure team maintain CBRE’s ISAE3402 control standard, along with any Client required control frameworks;
Signing and approvals with adherence to the payments policy
Identify and implement process improvements
Primary contact for the internal and external stakeholders to ensure delivery of service charge work in line with RICS and ICAEW guidelines.
Manage poor performers / disciplinary with guidance from HR as and when required;
Complete talent mapping, ensuring personal development plans and succession planning are in place across the team;
Identify and rectify any training gaps across the Service Charge Team and ensure a plan is implemented
Completion of monthly KPI and SLA reporting for management and clients
Matrix management of our offshore budget team to ensure delivery is achieved against both internal and external SLA’s
Attending client pitches and presentations
Ensure annual and midyear appraisal cycles performed across full team;
Direct management of the Service Charge team workload to ensure delivery against both internal and external SLAs
Work closely and supporting other Property Accounting Teams to provide exceptional outcomes to our client.
Work with our third party accountants to ensure delivery against our KPI and contract

Requirements

interpersonal

detail‑oriented

task prioritization

people management

service charge

bookkeeping

Excellent interpersonal skills and ability to quickly form professional relationships
Accurate and exceptional attention to detail
Experienced in prioritizing and co-ordinate tasks efficiently
People management experience
Strong experience in Service Charge or bookkeeping roles essential

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1906

Year Established

Operates as the world’s largest commercial real estate services firm with a long-standing history.

100+ Countries

Global Presence

Maintains a strong presence across continents, offering market-leading research and analytics.

Specializes in property leasing, investment management, and advisory services across global markets.
Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors.
Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks.
Known for its innovative use of technology and data to drive real estate decisions.
Operates across various sectors, with significant expertise in healthcare, retail, and logistics.
Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Culture + Values

Respect – We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.
Integrity – No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.
Service – We approach our clients’ challenges with enthusiasm and diligence, building long‑term relationships by connecting the right people, capital and opportunities.
Excellence – We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.

Environment + Sustainability

97% from Properties

Emission Sources

Ninety-seven percent of emissions stem from managing and developing properties for clients.

50% Reduction

Scope 1 and 2 Emissions

Aiming to cut Scope 1 and 2 emissions by 50% by 2030.

100% Renewable

Corporate Energy

Switching to 100% renewable energy by 2025 and 100% electric vehicles by 2035.

68% Cut

Corporate Emissions

Recognized by Forbes as a U.S. Net-Zero Leader with significant emission reductions.

Committed to Net Zero greenhouse gas emissions across its value chain by 2040.
Targets validated by the Science Based Targets initiative (SBTi), aligned with limiting warming to 1.5 °C.

Inclusion & Diversity

26,000 members

EBRG Membership

The company supports a culture of belonging and respect through 26,000 employees across 22 Employee Business Resource Groups (EBRGs).

Maintain zero tolerance for discrimination in any form; insist on a workplace where everyone is treated fairly and with respect.
Foster a culture where every employee feels they belong, are heard and valued—creating a more engaged and productive workforce.
Aspire to be diverse across all dimensions to build stronger teams and better outcomes through varied perspectives, backgrounds and life experiences.

Articles

CBRE Careers

CBRE Services

CBRE Projects